NHTSA Recall for Headlamp Harness for USA Super Tenere

[p51super10bombay]

Not sure what you mean... Your 3800 VIN is right in there between 0000002 and 0004046 for 2012 through 2013 XT1200 Super Tenere's... :-\

(in this case the "C" in the XT1200C refers to California bikes)

Never mind, I was looking at the CA models.


Dallara



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[okiegtrider]

I"m right in there at 01072. I'll be contacting my local dealer. Yea the same one who said, "are you sure its a Yamaha?" the last time I was in there and mentioned Super Tenere. This will be fun.... ::025::

 

[snakebitten]

I remember when the original thread started. I waited until the smart folks diagnosed the issue and then built their strategy(s) for combatting the problem. Then I rode their coattails. Filed the excess plastic off the connector housings. Crimped the spades a bit tighter. Cleaned the oxidation off of everything. Then applied some dielectric.

Got me through the next ~30,000 miles and a couple of years.
But I am looking forward to replacing the vulnerable bits. Especially if Yamaha makes it easy.

 

[creggur]

So I assume at some point we are suppose to get a letter from Yamaha notifying us of this recall. I suppose there is no point in calling the dealer until Yamaha notifies the owners??

This is exactly right. The dealers likely won't even know about this yet. You will receive a letter from Yamaha explaining the situation and what will be done to your bike. That letter will direct you to contact your dealer and schedule the repairs. It's really fruitless to jump-the-gun on this as the dealers will likely receive notification and an initial parts allocation around the same time.

Calling them isn't going to speed up the process.

 

[Abercrombie tenere]

Last Friday I was getting impatient for motorcycle season. Since I didn't get my Tenere serviced last fall before I put it away I figured I would just bring it to the dealer since its cold as hell here and my garage is not heated. I know I'm soft and lazy and too impatient to wait for spring! Thanks to you great folks I have found out about the recall while the bike is already in the shop. I called them this morning about the head light harness recall and all they could find was notice of intent to recall. They said to just leave the bike there and they would take care of it when the part is available and the recall is fully implemented. ::012::

 

[Dallara]

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Yamaha dealers just received this notice yesterday - February 24, 2014

Here's an excerpt from an interesting message my dealer sent me this morning:

"What is even more odd is that we cannot order anything in regards to this recall at this point in time. I don't understand how they can send something like that out and not have the appropriate channels setup for us to handle it promptly. I will keep an eye on it and let you know. I now have about four R1's in stock that I can't sell."

So it may be a bit before the dealers have parts to implement the recall. I imagine we're all going to have to be a bit patient with this, but in the end everybody will get new recall harnesses, etc.

Just FYI...

Dallara



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[maddog5150]

Thanks again for keeping us in the loop. This is good news, thanks Yamaha! ::012::

 

[Curt]

I'm pleasantly surprised that Yamaha would go this far, and happy because although my headlight wiring hasn't gone yet, the wires are looking pretty crispy.

I wonder if they provide an option for self-install because I'd rather not hassle with dropping my bike at a dealer far away and having someone else do work on it.

Thanks for the early note.

 

[okiegtrider]

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Yamaha dealers just received this notice yesterday - February 24, 2014

Here's an excerpt from an interesting message my dealer sent me this morning:

"What is even more odd is that we cannot order anything in regards to this recall at this point in time. I don't understand how they can send something like that out and not have the appropriate channels setup for us to handle it promptly. I will keep an eye on it and let you know. I now have about four R1's in stock that I can't sell."

So it may be a bit before the dealers have parts to implement the recall. I imagine we're all going to have to be a bit patient with this, but in the end everybody will get new recall harnesses, etc.

Just FYI...

Dallara



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Thanks for keeping us in the loop! ::008::

 

[sportsguy]

Yup, same experience here. Dealers are waiting for the official go-ahead from Yamaha to take action. I'm going in on Saturday for new sneakers and figured I'd get the recall looked into, too. Whoa Nelly! Not so fast there, partner.

Seems Yamaha is finalizing a few details, and once they start sending letters to owners, dealers will be in a position to help us out. My guys were stunned how fast I found out. I chuckled and reminded them that the web makes the world a very tiny place.

No biggie - I'll go back later if my VIN is even included... (which I suspect it is, being a 2012)

 

[Dirt_Dad]

My guys were stunned how fast I found out. I chuckled and reminded them that the web makes the world a very tiny place.

Same here. I checked in with Romney Cycles on this. He was pretty surprised that I knew about it before them, one of the top 10 biggest Yamaha dealerships in the country. I reminded him that computer savvy enthusiast will always be among the first to know, especially Adventure bike enthusiast...bunch of nerds.

Thanks for keeping us up to speed Dallera.

 

[trikepilot]

Same here. I am new in town so I figured that Yammy would take awhile to find my new address. So I printed out the recall notice and added all my contact and VIN info and then ran that by the Yammy dealer here. They knew nothing about any recall, but took the info and said they'd get in touch as soon as they knew anything.

 

[Firefight911]

Thanks for the information on this.

As for the questions above concerning DIY recall work, no, only an authorized dealer can perform recall work and, in turn, sign it off and report it as complete in the system.

 

[Dallara]

Thanks for the information on this.

As for the questions above concerning DIY recall work, no, only an authorized dealer can perform recall work and, in turn, sign it off and report it as complete in the system.

First off, to everyone saying "Thanks"... You're more than welcome. Glad I could help.

As for DIY work...

My dealer lets me do all my own work. In fact, when my first headlamp harness cooked off, I went 'round-and-'round a bit with Yamaha as to whether it would be warrantied or not (http://www.yamahasupertenere.com/index.php?topic=2707.0). My dealer was very supportive, as was his head technician, and I took all the pictures Yamaha Cypress/USA wanted of the harness. Yamaha finally agreed to warranty the harness, only problem was there were no harnesses to be had via Yamaha's parts system. At first Yamaha said they didn't want me to ride the bike with the damaged harness, as they wanted it back for examination. I balked at that, and said I wouldn't repair or otherwise alter the harness, but I would continue to ride it with only one headlamp working.

They finally shipped me a "new" harness (at that time, in late 2011, it was identical to the original harness that came on the the bike new), and with the Yamaha factory reps full knowledge I picked it up and installed it myself. In fact, he even signed off on letting me keep the old, burned one, as I told him I was sure the problem would re-occur, and I needed the old harness to use some of the connectors (like the marker light sockets) that I couldn't source anywhere else.

From the get-go, the Yamaha factory rep, Yamaha customer service, and Yamaha's warranty department was fully aware I was doing all the work myself, and they signed off on all of it, and the replacement harness was supplied to my dealer free-of-charge to them* or myslef.

Just FYI...

Dallara





* - for the record, as most people know, the factory does not supply anything "free-of-charge". Instead, the dealer orders the part and gets charged for it on their open parts account. Then when the warranty claim is filed, then approved, the factory "pays" the dealer by crediting his open parts account. In fact, this is usually how they also pay even the labor charges, via credit to the dealer's open parts account. Just FYI...

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[racer1735]

Dallara. That case you describe is an extreme rarity and I would not expect anyone else to get that kind of satisfaction. Having spent a few years working as a service manager at a multi line OEM dealership, I have done more than my share of warranties and recalls on anything ranging from Yamaha two Suzuki to KTM. Customers are not allowed to do their own work. You may have been allowed to take the parts because it was not a recall it was just a warranty job. On recalls the dealer may toss the used parts over in the corner but at some point the manufacturer will request certain ones back. And you have to be able to provide what you supposedly replaced. Specially in the case of a safety recall which this harness replacement is.

 

[Dallara]

Dallara. That case you describe is an extreme rarity and I would not expect anyone else to get that kind of satisfaction. Having spent a few years working as a service manager at a multi line OEM dealership, I have done more than my share of warranties and recalls on anything ranging from Yamaha two Suzuki to KTM. Customers are not allowed to do their own work. You may have been allowed to take the parts because it was not a recall it was just a warranty job. On recalls the dealer may toss the used parts over in the corner but at some point the manufacturer will request certain ones back. And you have to be able to provide what you supposedly replaced. Specially in the case of a safety recall which this harness replacement is.

I understand what you're saying, Racer1735... And for the most part you're exactly right.

I was a Honda motorcycle dealer for over a decade, and was a multi-line hew car automobile dealer (Lincoln-Mercury, Jeep, Subaru, and every GM brand except Cadillac) for a long, long time. I do understand how recalls work. My point was simply that it all depends on the dealer you are working with. I realize in my case it might be a bit different... I've known my Yamaha dealer principle for more than 25 years, and we used to be competitors in our area marketplace (he with Kawasaki at the time, me with Honda, he took on Yamaha later when I had moved to the car business). Still, I know other folks in similar circumstances. For instance, I imagine Fredz43 will be doing his own recall harness replacement, as will some others on this forum.

It all depends on the owner's relationship with the dealer, and with Yamaha. Phil just made it sound like no one, ever, could do their own work on a recall. That's just not the case.

Thanks!

Dallara



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[Firefight911]

Yes, Dallara, from a semantics view point, yes, people could do their own recall but that would cover about 1% of the contingent facing a recall.

Certainly, we would not want to live in absolutes but it's going to be a hard press for the bulk of people to get a dealer to sign off on a recall. Imagine the repercussions from a liability stand point alone.

Sent from my Windows phone. Spelling errors free of charge.

 

[tomatocity]

Sent this to the dealer I frequent.

"Hello Dave and Michael,

In the last week both the UK and AUS have issued recalls for the replacement of the headlight harness. Have you seen anything for the USA Yamaha Super Tenere?

Thanks,
Tim O"

This is what I received today.

Service
"Hey Tim its Dave. Thanks for your E-Mail. There will be a recall here soon for that headlight harness in the U.S. As of right now its on standby. As soon as it has been released we will be calling you or by E-mail on informing you that the recall is active. You will also be receiving by mail from Yamaha on this matter. I will try my best to let you know before they issue your letter.

Thanks,
Dave"

Parts
"Ok I just saw the notice of “Intent to recall”. Tech bulletin and customer notification to follow."

 

[racer1735]

This may have already been mentioned (I haven't seen it though)....I just got off the phone with Yamaha Customer Service regarding the headlamp harness recall. My concern was that I'm not the original owner of the bike, so not sure if my contact info is linked to the VIN yet (it is now, they put me in the database). Also wanted clarification on the recall, and whether my dealer would be ready when I showed up on his doorstep.

I was told, as of 4:35 p.m. CST today....that the recall is expected to 'Go Live' on Wednesday, March 5. I was told to contact my local dealer, explain that I had a Super Tenere and would like to set up an appointment to have the recall performed, and that they should then order the part so it would be in stock when I came in to have the harness replaced. And if I had any difficulty, to have the dealer contact Yamaha for clarification.

It was an easy, pleasant phone call. Both people I dealt with were very courteous and helpful.

 

[NorthWetRider]

I was told to contact my local dealer, explain that I had a Super Tenere and would like to set up an appointment to have the recall performed, and that they should then order the part so it would be in stock when I came in to have the harness replaced.

The first two recalls I had done on my FJR were just like that. The third recall the dealer made me leave the bike there while they ordered the part.