NHTSA Recall for Headlamp Harness for USA Super Tenere

[Mully316]

Got mine done yesterday after a two week wait for the harness. For those in SE Michigan, Speed Nation (formerly Kensington) now has a few harnesses in stock.

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[hANNAbONE]

did you guys get a letter or a postcard from Mama Yama or did you just contact the shop??

 

[Arkyrider]

did you guys get a letter or a postcard from Mama Yama or did you just contact the shop??

Received letter in mail

 

[BravoBravo]

did you guys get a letter or a postcard from Mama Yama or did you just contact the shop??

I received a letter, but the recall work was already done by the time I got it...

 

[Ydtrack]

did you guys get a letter or a postcard from Mama Yama or did you just contact the shop??

I got a letter, but was expecting it because of this board. I was the first one to call the shop about it, but there have been a few bikes in for it, as it apparently affects more than just the Tenere.

 

[cochise325]

Interested in doing the recall myself at home in the garage. If you purchase the headlight sub harness does it come with a set of instructions?

 

[Dallara]

Interested in doing the recall myself at home in the garage. If you purchase the headlight sub harness does it come with a set of instructions?

No, the recall kit does not come with a set of instructions, but you can find them on the NHTSA website at - http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues

This link may work to go directly to the recall page - http://www-odi.nhtsa.dot.gov/owners/SearchResults;jsessionid=p9p3TSdKRypnB2yKHvZKYHYqD7LfQrtGDSLKPtgBmd8RyL1f4Jmp!-1279824161

And from there you can link to the "Associated Documents" link on that page to find the PDF file with the appropriate instructions.

I also have the initial recall instruction pages here in one of my SmugMug galleries - http://timetunnel.smugmug.com/Motorcycles/Super-Tenere-Harness-Recall/37217181_pjRDJx#!i=3089828416&k=KnnpbSq

You'll note that the recall is for both the Super Tenere and the R-1, and that the R-1 instructions are first in the pages. Don't worry, just keep clicking on pages and reading and you'll find the Super Tenere instructions a bit later in the documents.

Hope this helps!

Dallara



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[cochise325]

Dallara; many thanks for sharing those links to instructions for performing the headlight sub harness recall. That is a huge help.

 

[HoebSTer]

Just did mine today. Not as bad as I thought. Using the string sure helped. My plug finally did melt.

 

[dragonflyTN]

I got mine done two weeks ago.

 

[Ramseybella]

Got mine done in less than an hour and no complaints from the tech about the crash bars either.

Beat me out of $22.00 to take right side Alt rider bar off as According to them Yamaha !!
These guys Suck!

 

[Ydtrack]

They didn't touch my AltRider bars, so that is a load of shit!

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[Ramseybella]

They didn't touch my AltRider bars, so that is a load of shit!

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It's done, but I should wright a letter to Yamaha and ash if this is standard practice.
Seems like I paid for the parts with my $22.00?

 

[krussell]

Did they quote you $22, or just do it without asking?

Both my Yamaha and BMW dealer have disclaimers on their quotes that say any after market parts that THEY CONSIDER necessary to be removed to complete warranty work will be billed at standard labor rates.

From the dealer's perspective, they didn't want to risk the responsibility of damaging your side cover by trying to remove it with the crash bars in place. You may be willing to accept that risk yourself, but they chose not to. Ideally it should have been discussed up front, hopefully that happened.

 

[Ramseybella]

Did they quote you $22, or just do it without asking?

Both my Yamaha and BMW dealer have disclaimers on their quotes that say any after market parts that THEY CONSIDER necessary to be removed to complete warranty work will be billed at standard labor rates.

From the dealer's perspective, they didn't want to risk the responsibility of damaging your side cover by trying to remove it with the crash bars in place. You may be willing to accept that risk yourself, but they chose not to. Ideally it should have been discussed up front, hopefully that happened.

I was told before hand after they started pulling the wind screen off that they would have to charge me for the removal of the bar as they put it "Yamaha will not reimburse them for the labor charge for removing aftermarket items".
Bottom line they blew my business for the future..

 

[Dallara]

I was told before hand after they started pulling the wind screen off that they would have to charge me for the removal of the bar as they put it "Yamaha will not reimburse them for the labor charge for removing aftermarket items".
Bottom line they blew my business for the future..

But Yamaha will *NOT* reimburse them for the time removing and reinstalling aftermarket accessories, especially on a recall... And you say they *DID* inform you that they would have to charge you for the removal/reinstallation of the crash bars, right?

So why would you be pissed at them, and say they won't get your business in the future?

Seems to me they did everything they were supposed to do. If Yamaha won't reimburse them for pulling the crash bars do you think they should have done it for free, or that the tech should have given up his flag time, and therefore shorted his paycheck, because you had installed accessory crash bars?

I don't get it...

Dallara



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[EricV]

Perhaps the issue is that the bars didn't need to be pulled to access that panel or wiring? It may have simply been ignorance on the dealer or tech, not realizing that the quick release panel and the panel above it could be removed w/o removal of the bars.

 

[Dallara]

Perhaps the issue is that the bars didn't need to be pulled to access that panel or wiring? It may have simply been ignorance on the dealer or tech, not realizing that the quick release panel and the panel above it could be removed w/o removal of the bars.

Perhaps, but I'm with the poster above who mentioned they may have pulled the crash bars just to make sure they were unimpeded in doing the recall. Regardless of whether the lower, black side panel absolutely needs to be removed or not to do the recall, the recall instructions clearly show, and state, that the lower, large, black panel should be removed. It's right here on the first page of the Super Tenere instructions:

And then this page clearly states for the dealer to "Install the right side cowlings", and that's "cowlings", as in plural:

Seems to me the dealer did exactly as he was supposed to according to the recall instructions, Eric. Better for the dealer to be safe rather than sorry, than have risked damaging the panel due to the proximity to the crash bars.

Now if the dealer had not mentioned there would be a charge for removing the crash bars I would say Ramsey would have a case, but since the dealer followed the recall instructions to the letter, and also told him there would be some labor charged for removing and reinstalling the accessory crash bars, I've got to say the dealer's right on this one.

Dallara



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[EricV]

I have no issue with the dealer charging for the work done that was outside the recall procedure.

My point was not that the panel needed to be removed, but that it can be removed with the crash bars in place. The tech can not be expected to know everything about aftermarket accessories, so simply may have been unaware that it was easy to remove the panel with the crash bars in place. All it may have taken was a comment from the owner that the panel was removable w/o the removal of the bars to avoid the $22 charge, (Cheap!! what's that, 1/4 hour?).

I took off both aftermarket and oem parts to facilitate an easier recall when I took the bike in. I even put a sticky note on the headlight concerning the specific location of two non oem bolts to avoid issues. They did fine with that info.

 

[Dallara]

I have no issue with the dealer charging for the work done that was outside the recall procedure.

My point was not that the panel needed to be removed, but that it can be removed with the crash bars in place. The tech can not be expected to know everything about aftermarket accessories, so simply may have been unaware that it was easy to remove the panel with the crash bars in place. All it may have taken was a comment from the owner that the panel was removable w/o the removal of the bars to avoid the $22 charge, (Cheap!! what's that, 1/4 hour?).

I took off both aftermarket and oem parts to facilitate an easier recall when I took the bike in. I even put a sticky note on the headlight concerning the specific location of two non oem bolts to avoid issues. They did fine with that info.

I understood that's what you meant, Eric...

My point was that since the instructions said they had to remove the lower panel then they were perhaps prudent in removing the crash bars. Had they not, and somehow marked up Ramsey's side panel, they'd be out the replacement of that panel - hence my comment about better being safe than sorry.

And Ramsey had the opportunity to go and pull that panel himself - when they told him there would be a charge for removing the crash bars. When they told him that he could have asked "Why?", and when they told him why he could have offered to either pull the panel for them, or even remove the crash bars, himself.

Again, from the information we've been given here I still feel the dealer acted appropriated.

Dallara



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