Have any of you had a problem with the purchase at Partzilla? I ordered a part that is available in the online store immediately, with delivery within 24 hours. After paying, I have the shipping promised on March 17th. This is a f***ing joke.
Yep. Absolutely terrible. Maybe its holidays or covid. I ordered a MC kit in december. First one was stolen by UPS driver i believe. Replacement took about 3 weeks to leave USA and im still waiting for it. Mine is international though.Have any of you had a problem with the purchase at Partzilla? I ordered a part that is available in the online store immediately, with delivery within 24 hours. After paying, I have the shipping promised on March 17th. This is a f***ing joke.
I'm assuming that you paid by credit card. Have you called them to cancel the order, and put the charge back on your card? Unless of course you're going to stay with them to get the part. I'm the kind of person that after you screw me over like that, I won't buy anything from you. And will actually pay more just to not do business with a crappy company.My delivery address is my friend's house in the USA, Arizona.
It is not fair to say that it is in stock - and yet it is not.
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Revzilla’s parent company Comoto Holdings also owns both Cycle Gear and J&P Cycles.Recently i was looking for some gear and noticed that Cycle gear and Revzilla had the exact same scratch and dent and open box helmets at a reduced price. Same helmets same color same blemish same size same price. there is no way that is going to happen unless they are just advertising the same info from a supplier they both use.
I'm with you. They've been pretty much stellar with every purchase I've made over the years.View attachment 88327
This is the disclaimer that appears on Rocky Mountain's website regarding OEM parts. They do carry parts on hand at their warehouse, so they aren't strictly a middleman. And it's not just things like brake pads: when I ordered parts for my recent valve check, they had things like the crankcase cover gasket in stock and available. Even the cam chain tensioner was an in-stock item. They must have a pretty extensive in-house inventory, if they carry parts like that for a bike that isn't all that common. If you look on their website for the cam chain, you can see which items are stock and which ones have to be ordered (the cam chain itself is one item that, at least currently, they have to order). I've always found that those indicators (the "in stock" vs "5-7 business days") to be accurate.
I don't want to seem like I'm shilling for RMATV; I have no connection with them at all. But I definitely appreciate good customer service.