mrpete64
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Could you comment on what is NOT covered by the YES extended warranty? Obviously, tires and brakes are not. What else will Yamaha try not to pay for?
Mr. Pete-------->
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Mr. Pete-------->
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YES Extended Warranty...what is NOT covered?
- Thread starter mrpete64
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It is not quite that simple. There are many variables at play. But in the end, I think few on here would deny that the YES warranty is money well spent.
I have had nothing but great experiences with my YES warranty up to now. Many have reported here that their CCT was replaced under warranty. However, they won't do mine under YES until it clacks for longer than it is now at startup.
I think it really boils down to the relationship you have with your service manager and how forcefully he/she will go to bat for you with MammaYama. Just doing maintenance yourself is not an automatic preclusion from YES coverage.
I have had nothing but great experiences with my YES warranty up to now. Many have reported here that their CCT was replaced under warranty. However, they won't do mine under YES until it clacks for longer than it is now at startup.
I think it really boils down to the relationship you have with your service manager and how forcefully he/she will go to bat for you with MammaYama. Just doing maintenance yourself is not an automatic preclusion from YES coverage.
Hmmm I sold my 12 and have had this 14 and have been considering getting the YES. And while I do my own maintenance the ECU went out on my 12 and that is a big expense that I couldn't fix!J.A.P said:
Any thoughts on that aspect of it.
EricV
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I had the YES on my FJR for the full 48 months after the 12 month warranty. Happy with the service for that bike, last claim was at 98k miles. I also have the YES, (48 mo), for the S10 and am currently into week 11 of my first warranty claim on the S10 due to the CCT failing and allowing the cam timing chain to slip, resulting in piston/valve contact. I'm not as pleased with the YES process this time. The YES person is second guessing the shop, very poor in response to dealer queries and process.
To more directly answer your question, wear items are not covered. Specifically mentioned in the YES, piston rings and any resulting issues related to piston ring wear are not covered. Damage resulting from the failure of a owner serviced part may, or may not be covered, depending on the YES manager. An example of this would be damage to a wheel, fork or swing arm due to a spoke coming loose or breaking. Some of that depends on the mileage and the dealer input.
In my specific situation, at this point the YES manager, who has failed to return messages or calls to the dealer repeatedly, failed to respond to standard process requests to clarify what will be covered, etc. is currently saying they will cover damaged parts, (1 piston, 2 valves, 2 sets of rings and some gaskets required due to tear down), but so far won't allow the CCT to be covered, refuses to include the timing chain, (they won't replace "worn" items and it did not break, but won't provide specs to check it either), and can not/will not provide any specs for the chain, (there on none in the FSM or Dealer info), and is basically dragging his feet on the whole process. I'm not looking forward to them putting the motor back together, only to have the chain slip again when they fire it up with the bad CCT.
Generally speaking, the YES is a good deal and the process on issues where the dealer identifies a specific issue go quickly and painlessly. I've had very fast work done on YES claims in the past, even on complex issues that the dealer had to replace several items before solving.
My current issues seem directly related to one individual in Michigan that can't be bothered to respond to my dealer's requests or do his job in a timely manner. No doubt at this very moment there is a box of parts on his office floor, un-opened, waiting for him to examine before he will sign off on what will be covered for my repair. Until he does, the dealer will not order the new parts needed to do my repair. So I'm stuck at the mercy of someone that over the phone acknowledged receiving my dealers requests for clarification, (3 in system messages+phone messages), but never responded until he was finally contacted by phone, after a 45 minute hold in the Yamaha system, plus another 15 minutes on hold before he picked up the line to speak to my dealer's representative.
Sorry for the long winded post. I'm very close to having my lawyer make the next move, which is not something I do, or consider lightly.
*note - This is not arguing over what will be covered, the dealer is still just trying to get the YES rep to simply cut them loose to do the repairs. That has never occurred so far. I haven't even had the opportunity to say "fine, I'll pay for what they won't" and just get my bike fixed. Worse, unless the guy is a complete idiot, they KNOW there are issues with the CCT, it was re-designed, after all.
To more directly answer your question, wear items are not covered. Specifically mentioned in the YES, piston rings and any resulting issues related to piston ring wear are not covered. Damage resulting from the failure of a owner serviced part may, or may not be covered, depending on the YES manager. An example of this would be damage to a wheel, fork or swing arm due to a spoke coming loose or breaking. Some of that depends on the mileage and the dealer input.
In my specific situation, at this point the YES manager, who has failed to return messages or calls to the dealer repeatedly, failed to respond to standard process requests to clarify what will be covered, etc. is currently saying they will cover damaged parts, (1 piston, 2 valves, 2 sets of rings and some gaskets required due to tear down), but so far won't allow the CCT to be covered, refuses to include the timing chain, (they won't replace "worn" items and it did not break, but won't provide specs to check it either), and can not/will not provide any specs for the chain, (there on none in the FSM or Dealer info), and is basically dragging his feet on the whole process. I'm not looking forward to them putting the motor back together, only to have the chain slip again when they fire it up with the bad CCT.
Generally speaking, the YES is a good deal and the process on issues where the dealer identifies a specific issue go quickly and painlessly. I've had very fast work done on YES claims in the past, even on complex issues that the dealer had to replace several items before solving.
My current issues seem directly related to one individual in Michigan that can't be bothered to respond to my dealer's requests or do his job in a timely manner. No doubt at this very moment there is a box of parts on his office floor, un-opened, waiting for him to examine before he will sign off on what will be covered for my repair. Until he does, the dealer will not order the new parts needed to do my repair. So I'm stuck at the mercy of someone that over the phone acknowledged receiving my dealers requests for clarification, (3 in system messages+phone messages), but never responded until he was finally contacted by phone, after a 45 minute hold in the Yamaha system, plus another 15 minutes on hold before he picked up the line to speak to my dealer's representative.
Sorry for the long winded post. I'm very close to having my lawyer make the next move, which is not something I do, or consider lightly.
*note - This is not arguing over what will be covered, the dealer is still just trying to get the YES rep to simply cut them loose to do the repairs. That has never occurred so far. I haven't even had the opportunity to say "fine, I'll pay for what they won't" and just get my bike fixed. Worse, unless the guy is a complete idiot, they KNOW there are issues with the CCT, it was re-designed, after all.
mrpete64
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Thanks for your insight(s).
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Mr. Pete------->
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Dirt_Dad
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Damn, sorry to hear you're having such a bad go of it. That is not the reputation Yamaha has had in the past, and hard to believe they want to go down the Suzuki path of gaining a bad reputation (DL1000). I'd like to think it's one bad rep and you could go over his head. But now it's you, and Trikepilot both having the same issue on the same part, that is clearly a problem part. I had both mine replaced under YES, but I also use one of the biggest volume Yamaha dealers in the USA. Have to wonder if it's bigger than just one rep.EricV said:
I don't want to become suspicious of Yamaha...I really don't. But must admit, I'm at least getting curious about what's happening here. Just doesn't make sense for a company that build their reputation into what it is today...or at least yesterday.
EricV
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Like most OEMs, Yamaha's standard first response is to lie to the customer. I know that sounds harsh, and I really don't mean it to be, but "We've never heard of that" is the standard response to ANY claim or query to Yamaha customer service.
Yamaha's warranty system is very dependent on the limited knowledge of individual reps. And their ability to communicate with other people in the chain of communication, as well as the dealers. The guy handling my claim in MI apparently has told my dealer that they haven't seen any CCT issues with the Super Ten. Sound familiar? Right, so why do you think they re-designed the CCT for the Super Ten?
I don't think it helped that my dealer tried to submit a claim to replace the entire top end, including the cylinders. They had a watercraft YES claim not too long before where the issue was apparently well known and Yamaha's response when them submitted a claim to tear down and re-build the motor was responded to with a crate motor being shipped and Yamaha asking to have the other motor shipped back. Maybe they were hoping for that kind of response with my claim? I'll never know.
Part of the problem with the YES system is customers never really know what the dealer is saying to the YES rep, or what the rep is saying back. I've sat there for an hour+, (most of it waiting on hold), and listened to the conversation, but my dealer guy is trying hard not to piss off the Yamaha rep, so isn't playing hardball. In response to "did you receive my Yamaha system PMs asking for clarification on can we start the repair", the Yamaha YES rep responded that yes, he had gotten them, and confirmed the dates, that went back 3 weeks, and that he never replied to them. The YES rep had said to send the damage parts back to him, neglecting to tell the dealer that the local field rep could also examine the parts and get the process moving again. But didn't specify to go ahead with the repair or not. He even asked if it was already done. Apparently the rep was ok with the customer paying the full price of the repairs, and submitting the claim to recoup costs, except that's not how it works and the dealer is not going to cut me a check! For money Yamaha is supposed to pay them, or parts supposed to be comp'ed. The field rep had just been to the dealer a couple of days before, and won't be there for another month. (I do wonder why my dealer didn't discuss my claim with the field rep!) Oh, and he wouldn't release them to order parts or start the repair until he had examined the parts himself. (I somehow doubt the guy has any motorcycle mechanical background, so WTF?)
More on topic here, I still believe the YES is a worth while expense. If you have a preventative claim, 98% of the time the dealer will back things up and Yamaha will buy off on a part replacement based upon the dealer's input and you'll be handled quickly and painlessly.
It's just the catastrophic claims, especially on bikes with lots of miles, that get slowed down and there is too much BS.
To me, if you're going to sell a extended warranty with unlimited mileage, you should step up and handle high mileage issues just as quickly as low mileage ones.
The internet spreads the word globally about issues and how they are handled. Sure, I know there are guys that read about something and go OMG! then run to the dealer wanting something done when they don't have that issue with their bike. But the issues where they know there is a problem, just not how many bikes are affected, they really should step up and make things right to avoid future issues for customers. The CCT is an issue like that. Every bike will probably have to have the CCT replaced at some point, but it's a matter of how many of those are under warranty at the time, and how many customers know about the issue, dealer's individual involvement, etc. Some bikes rattled on start up from new, others did not. The rattle alone at start up is not the sole indicator that the CCT needs to be replaced. The design of this CCT does not allow the normal slow degradation of cam chain tension and subsequent noise at idle, that other designs do. The older designs were easy to listen to and determine at idle when they were getting worse, and perhaps due to the shorter cam timing chain, were less likely to fail badly, even when they got pretty noisy.
Yamaha's warranty system is very dependent on the limited knowledge of individual reps. And their ability to communicate with other people in the chain of communication, as well as the dealers. The guy handling my claim in MI apparently has told my dealer that they haven't seen any CCT issues with the Super Ten. Sound familiar? Right, so why do you think they re-designed the CCT for the Super Ten?
I don't think it helped that my dealer tried to submit a claim to replace the entire top end, including the cylinders. They had a watercraft YES claim not too long before where the issue was apparently well known and Yamaha's response when them submitted a claim to tear down and re-build the motor was responded to with a crate motor being shipped and Yamaha asking to have the other motor shipped back. Maybe they were hoping for that kind of response with my claim? I'll never know.
Part of the problem with the YES system is customers never really know what the dealer is saying to the YES rep, or what the rep is saying back. I've sat there for an hour+, (most of it waiting on hold), and listened to the conversation, but my dealer guy is trying hard not to piss off the Yamaha rep, so isn't playing hardball. In response to "did you receive my Yamaha system PMs asking for clarification on can we start the repair", the Yamaha YES rep responded that yes, he had gotten them, and confirmed the dates, that went back 3 weeks, and that he never replied to them. The YES rep had said to send the damage parts back to him, neglecting to tell the dealer that the local field rep could also examine the parts and get the process moving again. But didn't specify to go ahead with the repair or not. He even asked if it was already done. Apparently the rep was ok with the customer paying the full price of the repairs, and submitting the claim to recoup costs, except that's not how it works and the dealer is not going to cut me a check! For money Yamaha is supposed to pay them, or parts supposed to be comp'ed. The field rep had just been to the dealer a couple of days before, and won't be there for another month. (I do wonder why my dealer didn't discuss my claim with the field rep!) Oh, and he wouldn't release them to order parts or start the repair until he had examined the parts himself. (I somehow doubt the guy has any motorcycle mechanical background, so WTF?)
More on topic here, I still believe the YES is a worth while expense. If you have a preventative claim, 98% of the time the dealer will back things up and Yamaha will buy off on a part replacement based upon the dealer's input and you'll be handled quickly and painlessly.
It's just the catastrophic claims, especially on bikes with lots of miles, that get slowed down and there is too much BS.
To me, if you're going to sell a extended warranty with unlimited mileage, you should step up and handle high mileage issues just as quickly as low mileage ones.
The internet spreads the word globally about issues and how they are handled. Sure, I know there are guys that read about something and go OMG! then run to the dealer wanting something done when they don't have that issue with their bike. But the issues where they know there is a problem, just not how many bikes are affected, they really should step up and make things right to avoid future issues for customers. The CCT is an issue like that. Every bike will probably have to have the CCT replaced at some point, but it's a matter of how many of those are under warranty at the time, and how many customers know about the issue, dealer's individual involvement, etc. Some bikes rattled on start up from new, others did not. The rattle alone at start up is not the sole indicator that the CCT needs to be replaced. The design of this CCT does not allow the normal slow degradation of cam chain tension and subsequent noise at idle, that other designs do. The older designs were easy to listen to and determine at idle when they were getting worse, and perhaps due to the shorter cam timing chain, were less likely to fail badly, even when they got pretty noisy.
Hearing that the CCT has been replaced for many forum members under warranty (and some got both their Tenere's CCT's done!) has me a bit MORE disappointed in Yamaha these days given my experience.
Their response to my CCT inquiry is just unacceptable
Me - "While you have the right side case off, can you do the CCT as it is allowing chainslap at startup?"
Yamaha - "Well, yes the CCT is allowing the chain to slap at startup but it is not letting it slap for long enough for it to be a warranty issue yet."
Me - "So instead of proactively fixing it while you have it easily exposed for another repair, you want me to let it get worse and run the risk of way more serious damage (ie: Eric V's situation) that will cost Yamaha WAY MORE in repairs and unquantifiable bad press on a very connected forum of Tenere enthusiasts?"
Yamaha - "Yes."
As noted before.... f%@king unacceptable! Even worse now that I have read here that the newly redesigned CCT is now the same part for both the 2012 and the 2014. It is not like we are talking about a new part like the 2014 clutch basket that Yamaha refuses to acknowledge as a fit for the 2012.
This forum has been guilty of spewing how bulletproof our bikes our in contrast to the BMWs. But now that the Tenere has been out long enough to get a decent n-number for a sample and miles have piled up, problems are starting to emerge (more leaking final drives, clutch basket, CCT, several grenaded engines). Yes, these are likely a small percentage of the population but this is Yamaha's flagship adventure bike that they are purportedly trying to stack up against KTM and BMW. If they don't get it right from the factory, then they damn well better honor the YES warranty and make it right after the fact. And they should act like they want to get it right. In my case, Yamaha is putting an inferior clutch basket back into the bike and refusing to fix the CCT that has been superseded with a newer and better designed one. Frustrated does not even begin to describe where I am with Yamaha.
There is a gorgeous one-owner and low-mileage 2014 KTM 690R Enduro at the BMW dealership here in town that is priced at about what I could likely get for my Tenere. I am more than a little bit tempted to give the swap a go. As long as I am getting screwed around with on repairs by my dealer, I might as well enjoy the full effect by swilling the orange koolaid!!
But back to topic... the YES warranty in the total picture has saved me tons of money.
Their response to my CCT inquiry is just unacceptable
Me - "While you have the right side case off, can you do the CCT as it is allowing chainslap at startup?"
Yamaha - "Well, yes the CCT is allowing the chain to slap at startup but it is not letting it slap for long enough for it to be a warranty issue yet."
Me - "So instead of proactively fixing it while you have it easily exposed for another repair, you want me to let it get worse and run the risk of way more serious damage (ie: Eric V's situation) that will cost Yamaha WAY MORE in repairs and unquantifiable bad press on a very connected forum of Tenere enthusiasts?"
Yamaha - "Yes."
As noted before.... f%@king unacceptable! Even worse now that I have read here that the newly redesigned CCT is now the same part for both the 2012 and the 2014. It is not like we are talking about a new part like the 2014 clutch basket that Yamaha refuses to acknowledge as a fit for the 2012.
This forum has been guilty of spewing how bulletproof our bikes our in contrast to the BMWs. But now that the Tenere has been out long enough to get a decent n-number for a sample and miles have piled up, problems are starting to emerge (more leaking final drives, clutch basket, CCT, several grenaded engines). Yes, these are likely a small percentage of the population but this is Yamaha's flagship adventure bike that they are purportedly trying to stack up against KTM and BMW. If they don't get it right from the factory, then they damn well better honor the YES warranty and make it right after the fact. And they should act like they want to get it right. In my case, Yamaha is putting an inferior clutch basket back into the bike and refusing to fix the CCT that has been superseded with a newer and better designed one. Frustrated does not even begin to describe where I am with Yamaha.
There is a gorgeous one-owner and low-mileage 2014 KTM 690R Enduro at the BMW dealership here in town that is priced at about what I could likely get for my Tenere. I am more than a little bit tempted to give the swap a go. As long as I am getting screwed around with on repairs by my dealer, I might as well enjoy the full effect by swilling the orange koolaid!!
But back to topic... the YES warranty in the total picture has saved me tons of money.
EricV
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I feel for you Trikepilot - I suspect there is no actual, hard and fast, value for how long the chain slap goes on at start up before it's a warranty claim. That goes back to the problem of dealers and techs, if all you've ever heard is bikes that rattle at start up from new, you have no idea what's too much. Arbitrary stuff like that means that one dealer will do the repair, another will not, completely dependent on their personal experience and with no understanding that it's a problem waiting to happen.
longride
New Member
"Me - "So instead of proactively fixing it while you have it easily exposed for another repair, you want me to let it get worse and run the risk of way more serious damage (ie: Eric V's situation) that will cost Yamaha WAY MORE in repairs and unquantifiable bad press on a very connected forum of Tenere enthusiasts?"
Or you could have just paid to have him replace it at that time and be done with it. Just a thought.
Or you could have just paid to have him replace it at that time and be done with it. Just a thought.
EricV
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Certainly true. But he really shouldn't have to pay for a repair of a known issue. I mean for a dealer to tell you that, yes, the part is going bad, but it's just not bad enough yet, for us to cover it is a sad thing. Especially when you consider what people are reporting with the new design CCT.longride said:
I'll probably be paying for a piston, (YES is talking about only replacing one, but rings for both), some guides, (because why wouldn't I at this point?), a cam chain, (no specs, so can't tell if it's an issue or not, and YES does not appear to be willing to cover it, or find specs to check it), and possibly the CCT itself, despite the apparently obvious to everyone except the YES rep, that it was the failure of the CCT that caused the chain to slip. And some labor. Pretty chickenshit, if you ask me.
Ramseybella
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And if you change your own Fluids And something snaps will this be the end of YES? ::017::
EricV
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Not in the US. In the UK and other parts of the world, you are required to have the dealer service the bike in order to maintain warranty. We don't play that way in the US thanks to the Magnuson Moss act. That doesn't mean you won't have to fight for it if they think you cause the problem, but it does eliminate the automatic default of denied warranty due to owner service.Ramseybella said:
Longride. I could have... but I am not about to pay these pricks for doing anything on the bike that I cannot do myself. Plus this is about the principle of the matter. They acknowledge that the the CCT is operating out of norm but do not want to fix it now because it is not "enough" out of norm. They say this knowing full well that CCT's don't get tighter, they get looser. They also know that the new part has superseded the old part for ALL model years. And they already have the job freaking halfway done by having the rightside case off. They will be more than happy to fix it when it gets more out of norm, however. The fine line to tread here is getting it just far enough out of norm where they fix it without going to where Eric V is right now.
What is going to happen is that in a week or so I am going to get a bike back with a brand new but inherently faulty clutch basket and a CCT that is know to be loose but not quite loose "enough." I am then going to think long and hard about whether I want to stay in the Yamaha family. If so, then I will order a new 2014 clutch basket and CCT and make that my winter project on the bike. That dealership is not going to get a dime of my money.
What is going to happen is that in a week or so I am going to get a bike back with a brand new but inherently faulty clutch basket and a CCT that is know to be loose but not quite loose "enough." I am then going to think long and hard about whether I want to stay in the Yamaha family. If so, then I will order a new 2014 clutch basket and CCT and make that my winter project on the bike. That dealership is not going to get a dime of my money.
Dirt_Dad
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This thread is bugging me. First, EricV, really unhappy to learn about both the failure that caused your issue, and the response from Yamaha. I haven't been as active here over the last few months and I missed see a thread about your situation.
I've always been one to say I bought the Teneres because of my full faith in Yamaha reliability. It's the factor I value above all other considerations of a bike. I have YES on both bikes, but I bought it thinking I would likely never use it. It was handy for my CCT issue, but overall that's been it.
I don't want to overreact, the internet is a useful tool for blowing things out of proportion, but this is a bit personal. Trikepilot is a good friend who has asked me clutch questions over the last few months. He's known he's had a problem for a while. EricV is a guy I've known through the forum long before he ever had this disabling mechanical failure. So for me this is not two random internet complainers of unknown origin. These are two valued contributors to the Tenere community, and their experiences make me take note.
I'll be watching how these and other problem get resolved. I hope this does not shake my faith in Yamaha reliability, but I need to be honest and remove the rose colored glasses and be open to the evidence, whatever it may be. If it turns out that Yamaha is not deserving of the elevated reliability pedestal on which I have placed it, then I'd be foolish to continue to rule out other quality products from KTM, Ducati and even...gasp...BMW.
I've always been one to say I bought the Teneres because of my full faith in Yamaha reliability. It's the factor I value above all other considerations of a bike. I have YES on both bikes, but I bought it thinking I would likely never use it. It was handy for my CCT issue, but overall that's been it.
I don't want to overreact, the internet is a useful tool for blowing things out of proportion, but this is a bit personal. Trikepilot is a good friend who has asked me clutch questions over the last few months. He's known he's had a problem for a while. EricV is a guy I've known through the forum long before he ever had this disabling mechanical failure. So for me this is not two random internet complainers of unknown origin. These are two valued contributors to the Tenere community, and their experiences make me take note.
I'll be watching how these and other problem get resolved. I hope this does not shake my faith in Yamaha reliability, but I need to be honest and remove the rose colored glasses and be open to the evidence, whatever it may be. If it turns out that Yamaha is not deserving of the elevated reliability pedestal on which I have placed it, then I'd be foolish to continue to rule out other quality products from KTM, Ducati and even...gasp...BMW.
EricV
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Honestly, I've been fairly quiet about my issue, hoping to get it to a resolution, at least to where I know what Yamaha is going to do, before putting the whole story out on the forum. It's not sordid at all, it's just been unrealistic in how long it's taking the YES rep to actually make a decision. It took three weeks just to get permission to tear it down farther than the valve cover, clutch cover and plugs out of the head. All because one guy won't respond in a timely manner. They pretty much knew what was what two days after I dropped the bike off. (Sat drop off) Since then, it's been all waiting on Yamaha, calling every day, inter-system PM at least 3 times a week. I go by the shop every week to get an update. They keep telling me they will call me when they have some positive resolution and can go forward on ordering the parts and fixing the bike... and have never called me in the last ten weeks. Because they never had anything positive to say.
I bought a '14 clutch basket, nut and gasket and took that down there along with a new set of spark plugs. I'll pay some labor on the clutch, but as we all know, they are already in the neighborhood, so it's not going to be book time on that job.
Also important to note, I heard the timing chain rattle since new. I heard it getting louder and lasting longer about half way thru my 8k mile road trip. (Jun/Jul) But at that point, we hadn't had a failure yet, so I just mentally added it to the valve adjustment I planned on having done when I got home. Got home, washed the bike, changed the oil and filter, went to fire it up, it fired and died with an odd sound, sort of a snap.
Well crap, I probably sat there for ten minutes debating on cranking it more to see if it was just the hard start we sometimes see after a wash, or if it would do more damage to a motor already out of time. Stupidity won, and I cranked it some more. It back fired badly, and I gave up. Called the tow truck the new morning since it was already after business hours at that point. The dealer later told me the backfire actually blew the throttle bodies off the intake manifold. I'll never know if I would have been lucky like DC if I had stopped right away and not tried to crank it again.
Now we have at least three failures resulting in timing chain slip. I believe there is a fourth, but don't know the details and am not going to name any names. And we also know about the superseded part number on the CCT. ::024::
I bought a '14 clutch basket, nut and gasket and took that down there along with a new set of spark plugs. I'll pay some labor on the clutch, but as we all know, they are already in the neighborhood, so it's not going to be book time on that job.
Also important to note, I heard the timing chain rattle since new. I heard it getting louder and lasting longer about half way thru my 8k mile road trip. (Jun/Jul) But at that point, we hadn't had a failure yet, so I just mentally added it to the valve adjustment I planned on having done when I got home. Got home, washed the bike, changed the oil and filter, went to fire it up, it fired and died with an odd sound, sort of a snap.
Well crap, I probably sat there for ten minutes debating on cranking it more to see if it was just the hard start we sometimes see after a wash, or if it would do more damage to a motor already out of time. Stupidity won, and I cranked it some more. It back fired badly, and I gave up. Called the tow truck the new morning since it was already after business hours at that point. The dealer later told me the backfire actually blew the throttle bodies off the intake manifold. I'll never know if I would have been lucky like DC if I had stopped right away and not tried to crank it again.
Now we have at least three failures resulting in timing chain slip. I believe there is a fourth, but don't know the details and am not going to name any names. And we also know about the superseded part number on the CCT. ::024::
Ramseybella
Well-Known Member
I guess when big money is involved it's hard for big Yam to admit they F-up..But by trying to hide behind price FUBAR and superseding parts, to me that is the wrong way and it will bite them in the end..
I still love this bike and I feel it still to be dependable.
Let me take a step back before this gets too negative on my part… First off, I love my Tenere. I call her Fancy cuz she is not!! It is my dream bike. I sold my plane to get the funds to buy it. Broke my heart, but I did it. Fancy does everything I ask of her. She is being built, farkled, and tested in anticipation for my post grad school trip on the TAT. And I am talking about the “real” TAT – not the one that has “big bike detours” or the one that only goes from TN to OR. I am talking about riding all the tough sections and the doing entire TAT from OR to the extension from Tellico Plains, TN over to the NC coast. I am talking fully transcontinental on the TAT on “the world’s largest dirtbike.”
I bought the bike used with a YES warranty thru the summer of 2016 on it. I have used the YES several times in the past where Yamaha and my local dealer has been absolutely wonderful to deal with. Here are two examples to show my positivity:
Final Drive - http://www.yamahasupertenere.com/index.php?topic=10272.msg201775#msg201775
Swingarm - http://www.yamahasupertenere.com/index.php?topic=11428.0.
However, lately I am becoming less than enamored with Yamaha’s quality and even more disappointed in their zeal to get it right after the fact. Like DirtDad said… if this is the kind of treatment I am gonna get, why not start entertaining other rides. Those KTM 690R Enduro’s and 950SE’s are looking awfully sexy these days.
I stopped by my dealer in person today to get a better grip on what I am facing. They determined that the 2012 clutch basket was machined wrong at the factory which caused abnormal wear. Duh!! Just read the forum here and you can learn that the basket has vibrations. As per my instructions, he asked YES if he could put a 2014 clutch basket in the bike. They said no. In case it was financial, I offered to pay any cost difference. No dice. Yamaha is in denial that the older clutch basket is faulty, that the new 2014 clutch basket is a better design, and that this new clutch basket will fit or work in an older model bike. Again… duh – read this damn forum. Dozens upon dozens of Tenere owners have put the 2014 clutch basket into the older bikes.
So I am going to get my bike back next week with another 2012 clutch basket installed. Oh joy!!! While they had the right side case off, I asked if they would go ahead and replace the CCT since it is rattling a bit at startup. I figured they’d jump on this due to the labor savings of having the access to the repair already. But again… deaf ears! Not only did Yamaha adamantly deny that the CCT had a new and superseded part number (ahem…)
they acknowledged that my CCT was indeed defective – but that it was not defective “enough” to earn a warranty repair. According to what YES told my service manager, the CCT has to rattle for more than 3 seconds on 3 consecutive cold startups in order to get a warranty repair. I then asked him to his face – “so you want me to ride this thing up closer to the point of failure before you are willing to fix it under warranty?” And he said – “yes.” Now his hands are tied by YES to some extent, but I am surprised he did not fight harder for this common sense prophylactic repair that is super easy cause the case is already off.
I am working on penning a letter to YES to vent my frustration and let them know how far they have slipped. I expect it to be akin to pissing in the wind, but it needs to be done. All that notwithstanding… I love the bike, but a 5000mi transcontinental offroad adventure at the end of my warranty period has me less than enthusiastically on the Yamaha bandwagon
I bought the bike used with a YES warranty thru the summer of 2016 on it. I have used the YES several times in the past where Yamaha and my local dealer has been absolutely wonderful to deal with. Here are two examples to show my positivity:
Final Drive - http://www.yamahasupertenere.com/index.php?topic=10272.msg201775#msg201775
Swingarm - http://www.yamahasupertenere.com/index.php?topic=11428.0.
However, lately I am becoming less than enamored with Yamaha’s quality and even more disappointed in their zeal to get it right after the fact. Like DirtDad said… if this is the kind of treatment I am gonna get, why not start entertaining other rides. Those KTM 690R Enduro’s and 950SE’s are looking awfully sexy these days.
I stopped by my dealer in person today to get a better grip on what I am facing. They determined that the 2012 clutch basket was machined wrong at the factory which caused abnormal wear. Duh!! Just read the forum here and you can learn that the basket has vibrations. As per my instructions, he asked YES if he could put a 2014 clutch basket in the bike. They said no. In case it was financial, I offered to pay any cost difference. No dice. Yamaha is in denial that the older clutch basket is faulty, that the new 2014 clutch basket is a better design, and that this new clutch basket will fit or work in an older model bike. Again… duh – read this damn forum. Dozens upon dozens of Tenere owners have put the 2014 clutch basket into the older bikes.
So I am going to get my bike back next week with another 2012 clutch basket installed. Oh joy!!! While they had the right side case off, I asked if they would go ahead and replace the CCT since it is rattling a bit at startup. I figured they’d jump on this due to the labor savings of having the access to the repair already. But again… deaf ears! Not only did Yamaha adamantly deny that the CCT had a new and superseded part number (ahem…)
they acknowledged that my CCT was indeed defective – but that it was not defective “enough” to earn a warranty repair. According to what YES told my service manager, the CCT has to rattle for more than 3 seconds on 3 consecutive cold startups in order to get a warranty repair. I then asked him to his face – “so you want me to ride this thing up closer to the point of failure before you are willing to fix it under warranty?” And he said – “yes.” Now his hands are tied by YES to some extent, but I am surprised he did not fight harder for this common sense prophylactic repair that is super easy cause the case is already off.
I am working on penning a letter to YES to vent my frustration and let them know how far they have slipped. I expect it to be akin to pissing in the wind, but it needs to be done. All that notwithstanding… I love the bike, but a 5000mi transcontinental offroad adventure at the end of my warranty period has me less than enthusiastically on the Yamaha bandwagon
echo_four_romeo
New Member
I feel for everyone who is having to fight with Yamaha on these various issues. I don't understand how one person in part "A" of the country have such a difficult time getting the CCT covered by YES warranty and then someone else (me) in part"B" of the country gets it done with zero fuss. I literally asked my mechanic to listen to it and if he agreed that it might need to be changed. I guess the dealer just went to bat or has a different rep they contacted? He did all this without even cracking open the motor, just by listening to it. Granted I think it was making a serious racket on startup, maybe 10 seconds or longer.
I have been amazed at how well I've been treated by Yamaha. I came from HD and that left such a sour taste, I almost quit riding altogether. If I start to have issues with my YES warranty being refused based on some excessive stubbornness on Yamaha's part, I'm just going to drop the Yamaha brand altogether. I dealt with enough BS from Harley that I will never touch their bikes again. I won't even set foot in an HD dealership. They screwed the pooch on so many levels that I am surprised they are able to attract new customers.
I have been amazed at how well I've been treated by Yamaha. I came from HD and that left such a sour taste, I almost quit riding altogether. If I start to have issues with my YES warranty being refused based on some excessive stubbornness on Yamaha's part, I'm just going to drop the Yamaha brand altogether. I dealt with enough BS from Harley that I will never touch their bikes again. I won't even set foot in an HD dealership. They screwed the pooch on so many levels that I am surprised they are able to attract new customers.