YAMAHA'S UNEVEN RESPONSE TO SUPER TENERE VIBRATIONS - MEXICO AND SOUTH AFRiCA

Tremor38

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immigrant said:
Dude, you either work for Yamaha, or you have a serious love affair with your S10. Either way, you somehow do not like it when somebody says something bad of the S10. If the man says his bike vibrates, i believe him, cause mine does it also, and there are various other threads complaining about it. some people learn to live with it, others do some mods, and i guess the last resort is to sell it and buy another bike, but let it go and let the man have is rant
::002::
+1! All of this courtroom-like examination and innuendo harkens up images of McCarthy during the Red Scare. I seriously believe some S10s vibrate more than ohters, and I hope Yamaha gets to the bottom of it, because eliminating variation is how the Japanese have built their reputation when it comes to QC.
 

protondecay123

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@immigrant and Tremor38 those characterizations of me are very off base and flatly wrong on both counts on immigrants account. My job has nothing to do with Yamaha nor does my perception of my bike have anything to do with the story being told here. And Tremor38, your characterization of me as Joe McCarthy is as off base as a characterization of your input as " harkening up images of Gomer Pyle and conspicuous ignorance" .

My viewpoint is this guy comes on the forum, almost 3 months after his warranty expires, out of the blue, complaining of a bike incapacitated by vibrations. What's been disputed is when these "vibrations" started and whether it was within the warranty period or not. Maybe his bike does vibrate that bad. Maybe it does vibrate as bad as the bike from South Africa did? :question:

On January 16th, 2012, he reported taking his bike to the dealer the day before for the vibration issue, Jan 15th. This is almost one month after his warranty expired. Yet he gives Yamaha about 45 days, after they have provided free out of warranty national technical support to go public on this forum and castigate them for their lack of response. Now that is a great demonstration of patience and gratitude for Yamaha providing out of warranty technical service to say the least.

Also on April 23, 2011 he posted a glowing review on ADVrider with no mention of any vibration issues. I read that review with glee and distinctly remembered it, because he was a GS rider. One of the few early comparisons by a previous GS rider.

But he is a frequent poster here and on ADVrider with no mention of vibration issues in his posts after April 16, 2011. Actually sometime before April 16, 2011 because at that point he stated that he had had no vibration problems for 4000km on ADVrider. However, Now on this forum and on this topic, he states that his dealer was feverishly working on this issue during that time and into May of 2011! :exclaim: Now one of those two statements is false. :exclaim:

What's to be gained? To think that there is nothing is naive. This dramatic bombshell with the right amount of "media frenzy" can sell very, very well. Remember the cabbage patch dolls? You can buy them for less than $5 on ebay now. There were fights for them in the malls and they sold upwards of $100 and hundreds of millions of dollars were made. There is an ulterior motive almost certainly. We could conjecture about a new bike, money back for using the bike for a year, or creating an atmosphere to sell more product whether it be the New GS coming out later, the New Tiger Explorer or anti-vibration products, etc. That's unknown, but almost certain.

Want to read Another outright falsehood see below.

While RogerJ posted

IRRELEVANT AGAIN AND NO RELATIONSHIP WITH FASST

[\quote]


From a one of his post's on this forum on Nov. 24, 2011

Hello all! I have been working with FAAST over the last month and a half back and forth to work out a FLEXX bar solution for the ST. The problem of having enough room for all the controls seems to be solved with the use of longer handle sections.
If someone is working with someone on something isn't that a relationship? :question: So which statement is true? :question:

If there are significant vibration issues with his bike, I hope they get fixed. But in regards to whether this is a warranty coverage issue for Yamaha and ulterior motives, this story is flatly inconsistent and filled with outright false hoods. That's the bottom line. ::002::
 

3putt

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Thanks for the research on this topic Protondecay123. I also recall early reports by this poster on the ST as he received his bike well ahead of us here. It doesn't take much for someone to start a tirade against a company and then others jump on fanning the blaze sometimes unknowingly. Thanks again for the research.
 

Firefight911

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Tiger_one said:
Thanks for the research on this topic Protondecay123. I also recall early reports by this poster on the ST as he received his bike well ahead of us here. It doesn't take much for someone to start a tirade against a company and then others jump on fanning the blaze sometimes unknowingly. Thanks again for the research.
+1
 

3putt

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If you have a problem with the vibration, I suggest taking it to the dealer. That is their job to sort out problems. If you find that they say it is normal then move to another bike or fix it with mods. Why does it need to be this forums problem to fix a bike that we have no way of riding and feeling ourselves. You may think my bike has excessive vibration, I don't.

I have no idea how you settle something that that, other than moving to another brand. It most likely is effected by your last bike. I came from a MTS12, you can see nothing at speed in those mirrors due to the vibration, but it was not bad to ride, at least to me. I never noticed it.

The best I can remember was the Tiger 1050, smooth like a sewing machine.
 

RogerJ

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Thanks to those trying to introduce some reasonable calm into this thread. Some of us who have spent a lot of time with the vibration issue know that it can be intermittent (come and go) and depends on the rev range you ride in, ambient temperature, road surface and so on. The 4000 km trip in April of 2011 without numb hands had to do with avoiding the buzzing range of 4000-5000 rpm by riding below it in mountains and above it on the plains. On returning to the flat here and hitting concrete roadway and much higher temperatures the hand numbing returned in the last 300 kms. Why? Beats me? If it were a simple problem it would be resolved by now.

The heckler does not seem to understand how a warranty works. When you make a written claim under warranty it is a warranty claim. As has been made very clear in my posts above, in December with the vibrations issue still not resolved the Dealer sought and got a commitment from Yamaha Mexico that they would be responsible for vibration issue related problems of the bike beyond the original warranty period. This was not charity as the heckler would have it. This was business and a customer reassurance. So where Yamaha dealer tech worked on it in January and the national tech on February 1 2012 they were just doing what they had agreed to do.

The heckler's Post #45 is balderdash. The bike is under warranty. When the vibrations started is clear -- since new. On January 15th it was not out off warranty it is in warranty. Lack of patience and gratitude? Not. Dealer feverishly working into May of 2012? Just in trying to get Yamaha corporate to deliver a technical solution or a new bike. Hecklers #28 post says that Until January 2012 there was no mention in any on my posts anywhere about vibrations. Not true. Does he apologize? Nope. He just keeps inventing. He asserts a beneficial relationship with FAAST. I have no beneficial relationship with FAAST. Just provided OEM bar drawings, talked about clearance measurements, more comfortable bar angle, throttle rocker and bar weight compatibility issues. This was with Cole Townsend. All on my own dime and time. And to provide a developer with free help to develop a product for the bike. They didn't finish any bars before I went back south. If they did and I wanted one I would have had to have bought them a full price like anybody else.
Heckler's research a help to anyone but himself? Those with a serious interest in the subject of this thread should be encouraged to do their own research. He has described my characterizion of my vibration problem as about the worst in the world at one point and then as "incapacitated." What I have said is that the bike can not be ridden within the 4000-5000 rpm band range for very long before numb hands, and if I continue pain in wrists and arms. He says I have an ulterior motive "certainly" and then speculates on a few of his favorite fantasies concluding that they are "unknown but almost certain." Seems everybody has some hidden agenda and ulterior motive for everything they do......except him. Could that be to prevent new information about South Africa and Mexico from this case study from being presented so that something might be learned from it to advance our understanding of our bikes, their challenges and what to do to resolve them?

Moving onto content for those who want new information about this case study, I have permission of the writer to release this letter to this thread in the Forum.


LETTER FROM OWNER OF THE VIBRATIONS TROUBLED SUPER TENERE IN SOUTH AFRICA MARCH 10, 2010

TO WHOM IT MAY CONCERN

I am the owner of a very popular restaurant on the famous Route 62 in South Africa ( the marketing is done! ) on the same
lines as R66 in the USA.
We are very biker friendly and I am a biker nut (enthusiast).
This area lends itself to adventure sport motorcycle riding, dirt roads and wild life nature reserves.
I have owned two BMW GS 1200's but when I heard of the 1200 Yamaha Tenere, I ordered one immediately and was
the second person in the Southern Cape to own one. This was the "problem bike" and Yamaha Bellville Branch were good
enough to replace it with a new one.
This 'new bike' is chalk & cheese, better in every respect.
No vibration at all, very smooth through the gears - a total pleasure to ride. I have told many people of the outstanding
service that I have received from Yamaha, Bellville Branch.
They are truly excellent.
I will, no doubt, buy myself the next generation 1200 Tenere.
By the way, I heard that the new generation BMW GS also has a vibration of the same kind?
I love my "Super Ten" as I call it, light on steering, quick and sure in corners - "turns in" very nicely an excellent
up and down hill on rough dirt tracks.
I would stick with the Super Tenere!
Regards
Dereck de Villiers
Country Pumpkin Restaurant
on Route 62
Barrydale 6750
South Africa

Please remember that this is the person and the case from South Africa most like mine that Yamaha Japan and Yamaha Mexico claim does not exist. Yamaha Japan and Yamaha Mexico claim that Yamaha in South Africa did not try to fix his bike by swapping multiple components and when that did not improve things they did not replace his unit and send it back to Japan for study. Obvious this came as a big surprise to the owner, as it did to the Yamaha Dealer in South Africa that this case did not exist and that it didn’t happen despite their direct experience and involvement in it. Both the owner of the replaced unit and the Dealer have the link to this thread and if I say anything that is out of line I am sure they will feel free to jump in if they wish.

Surprising that this situation of denial by Yamaha Japan and Yamaha Mexico does not bother the heckler. He thinks a lot of things don’t exist in order to protect Yamaha when their conduct in my view falls short.

Don’t get me wrong out there. I am a Super Tenere fan. Regardless of the final outcome of this process with Yamaha, I will find a technical solution to my unit’s vibrations problems, or get another unit. Either with or without Yamaha stepping up. Would be nice if Yamaha would take responsibility for a technical solution to the vibrations, or, if unsuccessful then replace the unit.

Maybe they will come forward with their own Eprom reflash as they have offered to Dealers in the UK but make this a free service for those that have rough running bikes under load. Ducati, HD and BMW do this for free on request. Why not Yamaha?

When Toyota a sister company of Yamaha had problems with their cars they took responsibility and did the right thing and made the cars right. It cost them some money but earned them a lot of loyalty and respect. I remained with Toyota over that conduct alone.

Seems the heckler claims to know my vibration experience better than me or my dealer. My dealer will find his views hilarious. Glad he likes his Super Tenere and that he got a good one. And that he was able to fix a buzz in his left handlebar by tightening the handguard.

But trying to keep others from learning from information about what Yamaha does on this issue in different countries is not what the Board is supposed to be about. Just the opposite. It exists, I hope, to get additive knowledge about our bikes, the challenges they face, what makes them run better and how to do that. Praising Yamaha when they act consistently with their “Kando” principles and when they don’t pointing that out too.

I have empathy for Kees who started the “Restriction Removed in First 3 Gears” thread and those who pioneered and brought forward their experiences of their efforts which they won at considerable time and cost to themselves so that all could benefit. Free of charge. Unfortunately, there are always some who jump in without reading the whole history of the issue and the thread in its entirety and claim that their opinion about the original poster’s experience is at least as good as (or better) than the person with the direct experience. Such presumption.

If this becomes a trend in this Board which I think is the best in the world for this bike then the prospect of advancing together in better understanding of our Super Teneres does not look bright.

I am waiting on permission for South Africa to present further information about their results there with Eprom flashing which, without more, seems to have cured troublesome vibrations in a stock Super Tenere there. Which I believe is what we are here for.
 

Blue_eyes

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Hi Roger,

I can only attest that I have always found you to be genuine, honest, polite and in no way shape or form trying to pull anyone's leg or play a trick on Yamaha or anyone.
You have every right to fight your cause, and have Yamaha solve the problems you are experiencing. You have taken the correct steps and I too am bitterly dissapointed in Yamaha's attitude and response until now.

I truly hope this matter will be solved soon to your full satisfaction. As for the folks that question your motivations, just (try to) ignore them. I know that can be very difficult as I experience it too.

Just focus on what your goal is: have Yamaha solve the issue with your bike, what others may think is totally irrelevant. It is your bike, you experience the issues, Yamaha is your sole partner to communicate with, stop communications on this forum regarding this issue, you can do without them.

Wishing that it will be resolved soon and to your complete satisfaction,

Kind regards,

Kees
 

GrahamD

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OK, so I am reading this to find out what the answer is to these vibration problems..

So for the effort that has gone into this so far what are the results?

My S10 is like a sewing machine, unless I am hard on the throttle, which is what I expect having two 600cc pistons thumping away down there.
Then it is almost like my Strom with two 500cc pistons thumping away down there. I've always ridden twins and this one would be the best of the bunch, for me.

What I just can't understand is why this is still going after 2 years. You could have pulled down an engine into it's component parts, measured them and put it back together in a week. So what gives? Some shop in the UK did half of that for Nick Sanders bike.

Something smells like fish. Are techs really that clueless these days?

Or have the lawyers completely taken over the asylum?
 

Waspworks

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GrahamD said:
Something smells like fish. Are techs really that clueless these days?

Or have the lawyers completely taken over the asylum?
Me thinks a combination of both!!!

I think they probably have a fear of opening up a can of worms if they make any admissions.
Truth be known, they would be investing in their best salesman if they put things right with all (reasonable) customers.

Greg.
 

Scottie Boy

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I had the exact same problems on my bike. If protondecay123 wants to research all of my posts here and at ADVrider feel free to do so. I can also provide notarized affidavits from witnesses if he wants as well. ::009::


Seriously, when my bike was new it vibrated exactly like RogerJ decscribed. I too wrestled with Yamaha and got varying degrees of "They all do that" to "Gee, we've never heard that before". The only thing that kept me going was multiple people saying that their bikes got better as the miles add up. At 6k on the odometer, I can say that my bike is much improved and I hope that it continues to get better with age. However, I still maintain that the colder it is the smoother the bikes runs. Which I know is normal to a certain degree. The true test will be this summer so wish me luck.
 

Blue_eyes

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GrahamD said:
OK, so I am reading this to find out what the answer is to these vibration problems..

So for the effort that has gone into this so far what are the results? The results are that the issue was not resolved and that Yamaha does not accept his warranty claim as can be read in this topic.

My S10 is like a sewing machine, unless I am hard on the throttle, which is what I expect having two 600cc pistons thumping away down there.
Then it is almost like my Strom with two 500cc pistons thumping away down there. I've always ridden twins and this one would be the best of the bunch, for me.

What I just can't understand is why this is still going after 2 years. You could have pulled down an engine into it's component parts, measured them and put it back together in a week. So what gives? Some shop in the UK did half of that for Nick Sanders bike. The answer to this question too can be read in this topic.

Something smells like fish. Are techs really that clueless these days?

Or have the lawyers completely taken over the asylum?
 

Oscar

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Scottie Boy said:
I had the exact same problems on my bike. If protondecay123 wants to research all of my posts here and at ADVrider feel free to do so. I can also provide notarized affidavits from witnesses if he wants as well. ::009::
Yeah Scottie, but who knows....maybe you and the fellow in South Africa had a secret agenda planned all along! ::012:: Come on tell us the truth...how much did you guys make??? If you two guys and Roger are in it...I want a piece of it...just tell me what do I need to do to screw up my engine...I'll do it!!! ::025::
 

johnnail

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I still don't get it. Indiana has a Lemon Law. I'm sure a lot of other states do. That's what a lawyer is for. If you post a problem here to make others aware of it, that's a good thing, but if you just want to hear echos , it's not. If you really want to change the bike, then Sue, and get a new one...
 
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Bundu

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johnnail said:
I still don't get it. Indiana has a Lemon Law. I'm sure a lot of other states do. That's what a lawyer is for. If you post a problem here to make others aware of it, that's a good thing, but if you just want to hear echos , it's not. If you really want to change the bike, then Sue, and get a new one...
erm..... I think the OP is from Mexiko..... human rights and consumer rights are probably not all that established
 

Oscar

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We do have existing laws that protect the consumer in Mexico. There is even a Federal agency that will file help/defend the consumer...as far as I understand, it is free and you don't even need a lawyer...and it is pretty effective as a matter of fact. Regarding vehicles, this agency will apply a fine of 3 times the value of the required repair if the supplier does not respond to the claim. I don't know all the details, and I don't know if that also includes motorcycles but yes, there is always that alternative, I'm pretty sure it would be an uphill battle though.

If Yamaha's final say is that there is nothing wrong with the bike, you could ask them to trade it in and pay the difference for a new one, but I think the OP's intent with this thread is more of awareness and the possibility of this issue to be recurrent in many units. I think his points are very valid.
 
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Bundu

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Oscar said:
We do have existing laws that protect the consumer in Mexico. There is even a Federal agency that will file help/defend the consumer...as far as I understand, it is free and you don't even need a lawyer...and it is pretty effective as a matter of fact. Regarding vehicles, this agency will apply a fine of 3 times the value of the required repair if the supplier does not respond to the claim. I don't know all the details, and I don't know if that also includes motorcycles but yes, there is always that alternative, I'm pretty sure it would be an uphill battle though.

If Yamaha's final say is that there is nothing wrong with the bike, you could ask them to trade it in and pay the difference for a new one, but I think the OP's intent with this thread is more of awareness and the possibility of this issue to be recurrent in many units. I think his points are very valid.
that's good to hear - leaves that avenue open for him

I doubt if many units are affected, but to me, the manufacturer has to accept and resolve the dispute or refute it - ignoring is not good policy
 

20valves

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An awful lot of slagging on Protondecay just for trying to make it all add up. I think he brought up some legitimate discrepancies without being hateful.

When I got a crossplane crank R1, I found it to be a completely different animal than previous flat crank R1's I'd owned. Had a day or two of "WTF" as it seemed like it vibrated badly. I continued to ride it and came to absolutely love that motor. I also really like the Super Ten's crossplane crank motor and while it does initially give the impression of being vibey, it never bothers me.

I think markjenn asked about comparisons to other Super Tens. You know the drill, have two guys get together and each try the other's bike and then compare notes. That seems to be the thing, is it worse than other bikes or is it the operator's personal sensitivity? It's real difficult chasing a subjective report on vibration. That was quite an OP, hope everyone gets it worked out.
 

RogerJ

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Blue_eyes said:
Hi Roger,

I can only attest that I have always found you to be genuine, honest, polite and in no way shape or form trying to pull anyone's leg or play a trick on Yamaha or anyone.
You have every right to fight your cause, and have Yamaha solve the problems you are experiencing. You have taken the correct steps and I too am bitterly dissapointed in Yamaha's attitude and response until now.

I truly hope this matter will be solved soon to your full satisfaction. As for the folks that question your motivations, just (try to) ignore them. I know that can be very difficult as I experience it too.

Just focus on what your goal is: have Yamaha solve the issue with your bike, what others may think is totally irrelevant. It is your bike, you experience the issues, Yamaha is your sole partner to communicate with, stop communications on this forum regarding this issue, you can do without them.

Wishing that it will be resolved soon and to your complete satisfaction,

Kind regards,

Kees
Hello Kees,

I think you are right about what is the good thing to be doing now. I see that some posters will still not read carefully enough to find that the answers to their questions that are already contained in my posts. I also see more of the my opinion is as good as (or better) than the OP's direct experience. A time waster.

So, over and out for now
 

markjenn

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johnnail said:
I still don't get it. Indiana has a Lemon Law.
Have you ever gone through the lemon law process? It's not straightforward or simple and the outcome is far from assured especially if you have a borderline problem that is subjective. Maybe I'm just being overly practical, but if I were in a situation with a borderline problem like this, I'd just punt - sell the bike and get a different one. No way, I'd start down the lemon law process for something like this - way too much hassle for the expected return.

And BTW, not all states extend lemon law protection to motorcycles.

- Mark
 
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