They need a wholenuther attitude over in Yamaha USA, IMO. WE have to nag them if we want anything but cruisers. I have posted opinions on the Yamaha Europe questionnaire multiple times. The US has no place to put your opinion. You call, or write a letter. It may or may not get results. Or even a reply. If I were a person that let corporate attitude drive my purchases, I'd probably not buy a Yamaha. But I like their designs, engineering and durability, so I put up with that attitude. All of the changes to the new Harleys were done by contacting their buyers and asking their inputs. If Harley can do it, so can Yamaha. ::009::
Sorry, I find them resistant to input. I asked the factory reps that toured with the Super Tenere when they had those Euro models for magazines to test. I was invited to see it, and had a chance to talk to the reps. The accessory guy was going on (and on) about the fabulous accessory line, and I brought up a few gaps. He essentially blew me off. Now I realize this guy and the group had been barnstorming all over the country and were probably tired, disgusted and homesick. But if I had that position, I'd certainly write down every idea I heard, get the person't name and contact info, and when I got back, was rested and such, give it a look. Then I'd get a peer review to be sure any bias of mine didn't cloud my judgment. Thinking your idea is the only idea is common, and NDH is a killer. Look how much Ford cars improved when Mullally (sp?) took over and stopped the inter-divisional petty rivalries and similar company killers. I have a Ford for a company issued vehicle and it is fabulous. It wasn't always that way.
Again: ::009::
Which brings us full circle back to Deming.