herbivrus
New Member
Argh!
Somewhere between work and home today the lock cylinder on the right hand pannier (the OEM sidecase) fell out of the case, so that I can neither open nor remove the thing. Frustrating, as I've rarely used the thing thus far -- I had the cases on this week for some errands -- and now it's permanently secured to the bike and useless at the same time!
It was installed by the dealer, as I bought the bags along with the bike when I purchased last spring. I'll obviously bring it in for them to make good (well, hope they'll make good; I've heard some less-than-promising things about the dealership's customer care lately), but wonder:
1. Is there some trick I can use to open the bag and/or remove it from the bike without the lock cylinderyi in the meantime?
2. Will the dealer be able to rekey a replacement cylinder to work with my bike key so I don't need to worry about carrying multiple keys to access my bags? One of the reasons I got the OEM bags was for that convenience, but if that's lost and the bags prove to be fragile in this way, I'll be pretty disappointed. Having one key for each bag would be annoying and problematic . . .
Love the bike otherwise, but the bags have seemed fussy from the beginning, and now one of 'em is just a useless tumor hanging off the thing's rear end. For that much money, I'd've liked to see a higher quality product. Maybe it's time for aftermarket bags, making the $1000+ spent on the OEM bags wasted dough. Sheesh!
Somewhere between work and home today the lock cylinder on the right hand pannier (the OEM sidecase) fell out of the case, so that I can neither open nor remove the thing. Frustrating, as I've rarely used the thing thus far -- I had the cases on this week for some errands -- and now it's permanently secured to the bike and useless at the same time!
It was installed by the dealer, as I bought the bags along with the bike when I purchased last spring. I'll obviously bring it in for them to make good (well, hope they'll make good; I've heard some less-than-promising things about the dealership's customer care lately), but wonder:
1. Is there some trick I can use to open the bag and/or remove it from the bike without the lock cylinderyi in the meantime?
2. Will the dealer be able to rekey a replacement cylinder to work with my bike key so I don't need to worry about carrying multiple keys to access my bags? One of the reasons I got the OEM bags was for that convenience, but if that's lost and the bags prove to be fragile in this way, I'll be pretty disappointed. Having one key for each bag would be annoying and problematic . . .
Love the bike otherwise, but the bags have seemed fussy from the beginning, and now one of 'em is just a useless tumor hanging off the thing's rear end. For that much money, I'd've liked to see a higher quality product. Maybe it's time for aftermarket bags, making the $1000+ spent on the OEM bags wasted dough. Sheesh!