WTF dealership moment

Joined
May 8, 2012
Messages
62
Likes
6
Location
SE WA
#1
At my local Yamaha dealership, talking to the service manager/ main mechanic about my leaky fork seals, I decided to ask him what he thought about the difference between the color of my exhaust headers.

His reply and I quote "The back cylinder always runs hotter, not as much airflow as the front one"

WTF

I think I'll stick to my self service plan.


Rusty B
Kennewick Fire Dept
2013 IBR Rider
 

terrysig

Member
2012 Site Supporter
Joined
Jan 11, 2012
Messages
775
Likes
2
Location
Pittsburgh PA
#2
Nice you got that one of Super Tenere with the v-twin. Does it sound any different than the rest of us with parallel twins????? ::017::
 

greg the pole

There are no stupid questions, only stupid people
Joined
Apr 18, 2012
Messages
3,313
Likes
71
Location
Calgary AB
#3
he probably said that the seals are leaking due to the fact that you're filling up with the non-sulphur diesel. ::015::
hence lacking proper lubrication.

run away, far away.
 

kballowe

Poser
2013 Site Supporter
Joined
Nov 17, 2012
Messages
72
Likes
0
Location
Missouri
#4
It's amazing what some of the sales guys at the dealer will come up with.
It's appalling what some of their mechanics come up with.
Many service managers are just as bad.

Self service is sometimes self preservation.

::026::
 

klunsford

Enjoy the Ride!
2013 Site Supporter
Joined
Jun 28, 2012
Messages
1,706
Likes
2
Location
Ok City, OK
#5
I guess I'm lucky. The dealer where I bought mine actually owns an S10 and we ride together. He has a couple of guys that are very good with the Tenere.
 

20valves

New Member
Founding Member
2012 Site Supporter
2013 Site Supporter
Joined
Sep 9, 2010
Messages
769
Likes
0
Location
Oklahoma
#6
RoboCop said:
I guess I'm lucky. The dealer where I bought mine actually owns an S10 and we ride together. He has a couple of guys that are very good with the Tenere.
Amen to that. I can change the air in the tires and a few other things but it's nice to know Maxey's can handle anything bigger than I can.
 
Joined
Jul 6, 2011
Messages
45
Likes
0
Location
Vancouver Island Canada
#7
I had a Honda before my Yamaha. I brought it in for a tune up to the same dealership that I bought the Tenere from. It had a small intermitten backfire when I backed off the throttle. I picked it up and at the first stop sign it backfired, back to the dealership an ask for the manager. When I tell him it still backfires he tells me its because it dont know how to ride.
YA YOU BACK OFF WAY TO FAR FROM THE STOP SIGN THATL DOIT EVERY TIME. A few years earlier he would have been tranported to my side of the counter but instead I had him adjust the bill.
When I looked at the Tenere I planned not to have it serviced there but when I checked out the service center all the staff were new. So far they have been great.
It was an exhaust gasket I replaced it and never did it again.
 

EricV

Riding, farkling, riding...
2011 Site Supporter
2012 Site Supporter
2013 Site Supporter
2014 Site Supporter
Joined
May 22, 2011
Messages
6,312
Likes
1,387
Location
Tupelo, MS
#8
Rustykfd said:
At my local Yamaha dealership, talking to the service manager/ main mechanic about my leaky fork seals, I decided to ask him what he thought about the difference between the color of my exhaust headers.

His reply and I quote "The back cylinder always runs hotter, not as much airflow as the front one"

WTF

I think I'll stick to my self service plan.


Rusty B
Kennewick Fire Dept
2013 IBR Rider
Jeeze, that wasn't DVP was it?

It's ok, I had one future rocket scientist tell me, "we don't use RTV on the valve cover gasket, we only use Yamabond." Yeah, ok Jesse James wannabe, try reading the label next time. Yamabond is Room Temperature Vulcanizing... ???
 
Joined
May 28, 2011
Messages
263
Likes
0
Location
Whitehorse Yukon
#9
Haven't had one at http://www.yukonyamaha.com/
This dealer sold the most pdp's in Canada,
Service manager got #1 I got #6 dealer principal owns one now too
All is good at this store- Even the 100lb+ German Shepard that greets you inside the store(he's a suck)

Not so much at the H****A / K*M store. I went in last year and wandered around for 30+ minutes looking at bikes, never had a person greet me, ask if I needed help, or really wanted to buy that KTM. Should never have to work that hard to spend $$. ( I didn't spend it there) ::013::
 

Xdriver

New Member
Joined
Nov 19, 2012
Messages
135
Likes
0
Location
DFW, TX
#10
I've got one. I go to North Texas House of Motorcycles in Hurst,TX to buy a couple crush washers for my oil change I want to do. Parts guy tells me they don't stock them and would be would be 5-7 biz days to order some. Who does not stock such a simple cheap item? He then go's on the tell me there are none in Texas when I mention trying another dealer. Now I know to never to get maintenance done here because they'd take two weeks to do simple stuff or not even really do it because they don't have simple parts anyway. Never had this problem next door at BMW. WTF.

Side note.... Anyone have a leak reusing old yamaha crush washers?
 

greg the pole

There are no stupid questions, only stupid people
Joined
Apr 18, 2012
Messages
3,313
Likes
71
Location
Calgary AB
#11
[quote

Side note.... Anyone have a leak reusing old yamaha crush washers?
[/quote]

No. Same goes for the copper washer on the front forks.
Re-use away (if they are in good shape)
 

Xdriver

New Member
Joined
Nov 19, 2012
Messages
135
Likes
0
Location
DFW, TX
#13
Xdriver said:
I've got one. I go to North Texas House of Motorcycles in Hurst,TX to buy a couple crush washers for my oil change I want to do. Parts guy tells me they don't stock them and would be would be 5-7 biz days to order some. Who does not stock such a simple cheap item? He then go's on the tell me there are none in Texas when I mention trying another dealer. Now I know to never to get maintenance done here because they'd take two weeks to do simple stuff or not even really do it because they don't have simple parts anyway. Never had this problem next door at BMW. WTF.

Side note.... Anyone have a leak reusing old yamaha crush washers?
Went back a second time because I got distracted and forgot spark plugs. Anyway, dealt with a different person, and she was super helpful with finding the plugs as they're an odd plug, and then found a couple washers back in the maintenance bay for me. This redeemed my faith in this shop.
 

scott123007

Well-Known Member
Joined
Jul 27, 2012
Messages
1,087
Likes
77
Location
Jupiter, Florida
#14
EricV said:
It's ok, I had one future rocket scientist tell me, "we don't use RTV on the valve cover gasket, we only use Yamabond." Yeah, ok Jesse James wannabe, try reading the label next time. Yamabond is Room Temperature Vulcanizing... ???
Uhhh, Eric, maybe you should do some reading yourself :D. There are different types of Yamaha Bond. You do own a Service Manual, don't you? Valve cover gasket (cyl head cover gasket) takes Yamaha Bond 1215. Although it is a type of RTV (three bond),cycle shops don't call it RTV so it won'tbe confused with the 3 dollar off the shelf crap you're probably thinking of.
Section 5-23

I'll leave it at that. Not getting into a debate here about what RTV is best but if a motorcycle engine has regular $3.00 RTV used anywhere in its assembly, it was most likely not done by a reputable OEM dealership. There is a difference.
 

EricV

Riding, farkling, riding...
2011 Site Supporter
2012 Site Supporter
2013 Site Supporter
2014 Site Supporter
Joined
May 22, 2011
Messages
6,312
Likes
1,387
Location
Tupelo, MS
#15
scott123007 said:
I'll leave it at that. Not getting into a debate here about what RTV is best but if a motorcycle engine has regular $3.00 RTV used anywhere in its assembly, it was most likely not done by a reputable OEM dealership. There is a difference.
@Scott - RTV is a description of a property of an adhesive, not a product. Yamabond is a Room Temperature Vulcanizing agent, I.E. it's a type of RTV. So is the not appropriate and more common silicone RTV that most people think of when seeing/hearing the term RTV. Sort of like saying hand me a kleenex, which is a tissue brand, but has become an interchangeable term. ;)

Yamabond is a trade name for a specific type of adhesive/gasket bonding agent that Yamaha sells, but that doesn't mean it's the only adhesive agent that meets that same criteria.

Sorry, gotta go check the temperature of that rear cylinder now...
:D
 

scott123007

Well-Known Member
Joined
Jul 27, 2012
Messages
1,087
Likes
77
Location
Jupiter, Florida
#16
My apologies Eric, my mistake, guilty as charged.
I really thought Permatex "called" their line of silicones "RTV'", and was trying to differentiate between the two and thought you were insinuating that the yamahabond was the wrong product to use. :( I get a little defensive when everyone gets on the band wagon to bash service techs as there are MANY out there that have a hell of a lot more knowledge on a lot more products, than we. On occasion, they make errors too, just like, you, and I, Doctors, Contractors, Pilots,...well, you get my drift ::)

As to your Kleenex example, you're right, and we're all guilty of it, and sometimes it's the terminalogy we use generically,not just the brand name. How many times have I heard "crush washer" used for our crankcase oil drain plugs. They might be made of malleable material, but they are gaskets, not crush washers. The drain plug on the final drive assembly of our Tenere , and most spark plugs have "crush washers".
 

EricV

Riding, farkling, riding...
2011 Site Supporter
2012 Site Supporter
2013 Site Supporter
2014 Site Supporter
Joined
May 22, 2011
Messages
6,312
Likes
1,387
Location
Tupelo, MS
#17
No apology required Scott. A lot of packaging furthers that confusion by using the RTV term prominently and many forget that there are many types of 'RTV' with vastly different properties.

There are a lot of well trained and conscientious techs out there. Sadly, there are also the other kind. On the nomenclature, it doesn't help when companies sometimes make the same mistakes in describing things like crush washers, and are not consistent in their use. Yamaha, for example, uses crush washers on the FJR's oil drain plug and the final drive drain plug, but only uses a crush washer on the FD drain plug with malable gaskets on the oil drain plugs of the Super Ten and refers to all of them as 'gasket' on the parts fisch, (thats not really microfisch any more. :D)
 
Top Bottom