I have the Givi Outbacks, the 1st pair of black one to come to the US. Both had a leak at the lower seam, probably at the corner junction.
I contacted Givi USA and they shipped me another set of panniers, locks, and return shipping label. No hassle, easy to deal with, GREAT customer service.
Give them a call at (704) 679-4123. If you run into any resistance ask to speak with Paul Collins, he's the CEO of GIVI USA and will make things right. ::008::
Many come to the interweb seeking advice when perhaps they would be better served by first contacting the manufacturing and explaining the situation in a calm, objective, professional manner. Most manufactures want to do the right thing to keep their customers happy...... but they don't want to deal with irate, arrogant, bitching.
My Outbacks were purchased directly from Give USA, if your were purchased from retailer Givi may direct you to contact that retailer.
Give Givi a call and report back, we're all watching! ::024::
Paul