That's a nice looking job!! I gotta tell you, the rack weld is much nicer than mine. Maybe I got the Monday morning welder.
Devin, I've had my Micatech V2 cases on for a few days and have recognized the exact same splaying out of the right side case. I don't know the degree it is but probably about the same as the others on this thread. I don't know if there is gonna be any kind of alternative fix, but from reading some of the Twisted Throttle representative posts, the peeps overseas are aware of the error in the metal parts so will just wait and see.SpeedStar said:As I posted in my Micatech thread, I pointed out that I was a little disappointed in the fit of the SWMotech racks.
The bags are great but I feel that the fit of the racks could have been better. They really sit wide, more than I feel they need to.
Mine are 39.5" wide at the front and 37.875" at the rear. With one bag tilted out more than the other side.
I just wonder if input back to SWMotech might be worthwhile feedback for them to be able to make adjustments going forward to improve the product.
I will take measurements with my recommendations for what amount can be changed and wonder if others might want to chime in here as well?
I did speak to Sue at Micatech and she was aware that there could be an issue. She is open to hearing from us with our concerns and passing that on to Twisted Throttle and SWMotech.
It might even be worthwhile for them to offer two versions, one asymmetrical and one symmetrical. I know this is not ideal for inventory but might open the possibility for more market share.
What do you guys think?
Great news. I just went down into the warehouse and confirmed - the side carriers have been updated and are now in stock for shipping.2XADV said:Is there any update on the redesign of the pannier racks to eliminate the tilted and splaying-out issues.? Been waiting a long thime so I could buy from our sponsor TT, but getting tired of waiting.
What about the existing racks that are out there?twistedthrottle said:Great news. I just went down into the warehouse and confirmed - the side carriers have been updated and are now in stock for shipping.
Kev
Well I don't have these racks but I have been trying to decide on racks and bags. I am just catching up on this thread and I suspect that is an answer that is not going to please anybody that invested in this product. Making things right in the internet world is of vital importance because unhappy people have a very powerful forum to voice their discontent. Most products are not selected on just their "functionality" as "aesthetics" plays a powerful role in product selection, hence the profession of product design. Quite frankly many people often purchase something just based on the manufacturer. Manufacturers that don't do right by their customers have short lives. My2 cents but SW-Motech needs to rethink their position.twistedthrottle said:The only issue with the original sidecarrier was an aesthetic issue, not a functional issue. There's no way to change the mounting angles on existing sidecarriers without completely replacing the entire sidecarrier with a new item. Given that the original sidecarriers are completely functional as-is, SW-MOTECH's position is that used or installed sidecarriers won't be replaced or exchanged. If you have new, unused version 1 sidecarriers that you wish to exchange, please contact us via our website contact page or by phone.
twistedthrottle said:The only issue with the original sidecarrier was an aesthetic issue, not a functional issue. There's no way to change the mounting angles on existing sidecarriers without completely replacing the entire sidecarrier with a new item. Given that the original sidecarriers are completely functional as-is, SW-MOTECH's position is that used or installed sidecarriers won't be replaced or exchanged. If you have new, unused version 1 sidecarriers that you wish to exchange, please contact us via our website contact page or by phone.
Yup, and that's why you don't see their stuff on my bike. BTDT with their engine bars and the resultant correspondence was less than confidence inspiring. ::007::ColoRider said:Hmmm, there was/is an issue with the original racks. In either case, this can be a serious issue to some that purchased these racks. Issues like this can sway the loyalty of the customer for future purchases as well as have an effect on the feedback they provide when asked for dealer and/or brand recommendations.
I go back and forth with this. On one hand I equate it to when car manufacturers release a new model and it has some sort of odd flaw that while not recall worthy, is still annoying. Then, they fix that flaw in the next revision of the car. Is the buyer entitled to the fix or the new car when this happens? In general the answer is no.ColoRider said:Hmmm, there was/is an issue with the original racks. In either case, this can be a serious issue to some that purchased these racks. Issues like this can sway the loyalty of the customer for future purchases as well as have an effect on the feedback they provide when asked for dealer and/or brand recommendations.
So what you're saying is that BMW owns this company?Venture said:I will say that based on the crash bar and side rack experiences some have had around here, buying Revision 1.0 of an SW-Motech product is probably a risky proposition in general. Early adopters beware, us laggards are using you as guinea-pigs. ;D
Could you please clarify, are talking about Motech or Twisted Throttle or both?Firefight911 said:Yup, and that's why you don't see their stuff on my bike. BTDT with their engine bars and the resultant correspondence was less than confidence inspiring. ::007::