brianhen
Member
So I just wanted to vent a little here, I have been an avid Yamaha fan / customer for several years. I have owned a Stryker, Raider, Stratoliner (still have that) and now a 2017 Super Tenere. I do love the bike but there are some things that make me question what Yamaha was thinking. So earlier this year June 14th to be exact which was two weeks past my warranty period, I left on a adventure of a lifetime, ok maybe not a lifetime but it was quite the trip. I headed from Winnipeg, Manitoba to Tuktoyatuk NWT. On the trip I noticed the coolant temp gauge acting weird, temp was all over the place jumping from 71 to 78 to 84 to 75 to 81 etc. This continued the entire trip and still does. I suspect Temperature sensor. Then once I made it to Tuk, I noticed that my right saddlebag or Pannier was cracked where it mounts to the bike. I had to strap the pannier on with nylon straps. The part that bothers me is that I had very little in the bag, just some chargers, a tablet, my drone and a book. Never the less I made it too Tuk and back with the pannier strapped on. On the way back down from Tuk I also noticed that the left front fork seal was leaking bad. Upon my return I went to my dealer to check weather Yamaha would warranty these items. I was told that they (dealer) would submit a claim for the pannier and the other two items they suggested I just fix myself. I have waited for almost two months now to see if Yamaha will warranty the pannier. TWO MONTHS of a very short riding season. WOW!!! customer service at its finest. The Panniers are junk to begin with and I am not surprised at all that it broke. But the service or lack of is astounding! Again I love the bike but with service like this I doubt my next purchase will be Yamaha! Not to mention the fact that I still have to figure out the temperature problem, with no offer from Yamaha to warranty that issue. WOW can you say disappointed. I could not imagine being on a long road trip and needing service for a serious problem, it would be good luck thanks for coming out and oh sorry but we don't care! I know, I'm bitching but this is frustrating.
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