MontyTenere
New Member
VERY POOR AND THEN SOME..
Had to polish out unfinished welds. No fitting instructions are supplied + wrong parts sent. Aptitude and attitude very disappointing. Can't say that I'd recommend them to anyone.
There are no pictures on the MTC website that show anything but a perfect product. No sign of any flaws or dirty welded seams.
The end can that I received did not, in my opinion, match the quality of the end cans pictured on the website.
I called to make an enquiry and was passed on to Martin. (The Boss?)
The abbreviated conversation,....
I asked what the marks were on the welded seam and why it was not polished like the rest of the end can?
I was told,.. That's what a seam weld looks like. Every manufacturer in the world leaves the seam weld like that, unpolished.
I disagreed. I have never seen a new end can look like this. Why would you leave it in a dirty state? (It doesn't just rub off)
I was told that the marks can be polished out using autosol and that it could be done in the workshop in 2 minutes.
I asked why, if it only would take 2 minutes, the marks would not be polished out during the manufacturing process. Why would you choose to send out a product unfinished?
In MTC's opinion, the end can was not unfinished and as the seam was on the bottom of the end can, it would not be seen, so didn't matter.
I stated that it is in fact the only part of the end can that is easily visible. The top and sides are covered, but as it is a high level exhaust, the bottom can be seen. Does it matter if it can't be seen?
The reply was barked,... Send it back to me, I'll polish the marks out and I'll send it back to you again.
The weld marks on the end can were inconsistent, suggesting that maybe too much heat was being put into the metal in places. Surely it should be uniform along the entire length of the weld?
We never got to this part, the conversation was going nowhere. I bailed out and sorted it myself.
As I stated in writing to MTC, this first begrudging offer was not accepted as I did not feel that I should have to pay to return the end can and waste more time waiting for it to come back.
The condescending reply, hours later, after I had polished the marks out on the end can, (it took me a lot longer than 2 minutes) offered free return. Too late.
For me, MTC's lack of attention to detail was obvious. For me, the devil is in the detail and I see the end can as unfinished. I could not put it on my bike in this state, seen or unseen. I regarded my enquiry as valid, my criticism valid, my opinion valid and their response to be angry, condescending and unprofessional.
More grief followed,....
On fitting the end can -
I am an apprentice trained engineer. A skilled toolmaker for many years, I have also built Aston Martin engines & hand crafted specialist carbon fibre parts for formula one, to name just a few jobs. (mentioned just so that you know I'm capable)
As I've fitted end cans before and have a long mechanical engineering background, I was not daunted by the fact that no instructions are sent. I fitted the end can with the parts supplied in the box. When trying to replace the exhaust shield, I noticed that it could not be used with the supplied M8 bolt and aluminium spacer, so I tried fixing the end can with the special original equipment M10 exhaust bolt. The heat shield now fitted, but now the end can was touching the subframe? I looked at the pictures of the XT1200 on the MTC website and it showed the end can fitted with the original equipment exhaust bolt and shield. I noticed that the flat on the exhaust strap looked to be twice the length of the one supplied to me. This, I thought, may be the reason why neither set up worked with the parts that were supplied? I was right. The end can had been sent dirty and unfinished (in my opinion) without instructions and with the wrong parts. In the end I had to wait for the right parts to be supplied, then I fitted the end can for a third time.
I found their aptitude to be as disappointing as their attitude. They do not respond well to criticism.
Since leaving MTC critical feedback, some malicious happenings concerning a misuse of personal information have occurred, it may be unrelated, but I have reported the issue & sought advice from ebay, trading standards and the police concerning the matter. I can't say anymore, but I intend to get to the bottom of things.
Had to polish out unfinished welds. No fitting instructions are supplied + wrong parts sent. Aptitude and attitude very disappointing. Can't say that I'd recommend them to anyone.
There are no pictures on the MTC website that show anything but a perfect product. No sign of any flaws or dirty welded seams.
The end can that I received did not, in my opinion, match the quality of the end cans pictured on the website.
I called to make an enquiry and was passed on to Martin. (The Boss?)
The abbreviated conversation,....
I asked what the marks were on the welded seam and why it was not polished like the rest of the end can?
I was told,.. That's what a seam weld looks like. Every manufacturer in the world leaves the seam weld like that, unpolished.
I disagreed. I have never seen a new end can look like this. Why would you leave it in a dirty state? (It doesn't just rub off)
I was told that the marks can be polished out using autosol and that it could be done in the workshop in 2 minutes.
I asked why, if it only would take 2 minutes, the marks would not be polished out during the manufacturing process. Why would you choose to send out a product unfinished?
In MTC's opinion, the end can was not unfinished and as the seam was on the bottom of the end can, it would not be seen, so didn't matter.
I stated that it is in fact the only part of the end can that is easily visible. The top and sides are covered, but as it is a high level exhaust, the bottom can be seen. Does it matter if it can't be seen?
The reply was barked,... Send it back to me, I'll polish the marks out and I'll send it back to you again.
The weld marks on the end can were inconsistent, suggesting that maybe too much heat was being put into the metal in places. Surely it should be uniform along the entire length of the weld?
We never got to this part, the conversation was going nowhere. I bailed out and sorted it myself.
As I stated in writing to MTC, this first begrudging offer was not accepted as I did not feel that I should have to pay to return the end can and waste more time waiting for it to come back.
The condescending reply, hours later, after I had polished the marks out on the end can, (it took me a lot longer than 2 minutes) offered free return. Too late.
For me, MTC's lack of attention to detail was obvious. For me, the devil is in the detail and I see the end can as unfinished. I could not put it on my bike in this state, seen or unseen. I regarded my enquiry as valid, my criticism valid, my opinion valid and their response to be angry, condescending and unprofessional.
More grief followed,....
On fitting the end can -
I am an apprentice trained engineer. A skilled toolmaker for many years, I have also built Aston Martin engines & hand crafted specialist carbon fibre parts for formula one, to name just a few jobs. (mentioned just so that you know I'm capable)
As I've fitted end cans before and have a long mechanical engineering background, I was not daunted by the fact that no instructions are sent. I fitted the end can with the parts supplied in the box. When trying to replace the exhaust shield, I noticed that it could not be used with the supplied M8 bolt and aluminium spacer, so I tried fixing the end can with the special original equipment M10 exhaust bolt. The heat shield now fitted, but now the end can was touching the subframe? I looked at the pictures of the XT1200 on the MTC website and it showed the end can fitted with the original equipment exhaust bolt and shield. I noticed that the flat on the exhaust strap looked to be twice the length of the one supplied to me. This, I thought, may be the reason why neither set up worked with the parts that were supplied? I was right. The end can had been sent dirty and unfinished (in my opinion) without instructions and with the wrong parts. In the end I had to wait for the right parts to be supplied, then I fitted the end can for a third time.
I found their aptitude to be as disappointing as their attitude. They do not respond well to criticism.
Since leaving MTC critical feedback, some malicious happenings concerning a misuse of personal information have occurred, it may be unrelated, but I have reported the issue & sought advice from ebay, trading standards and the police concerning the matter. I can't say anymore, but I intend to get to the bottom of things.
