Mtbjay
In love with two-wheeled machines
Even though I scored my '12 ST from them at a substantial discount, my experience with the service writers in the service department is down-right terrible:
My calls are not returned
Simple sales quotes are not given promptly
Assumptive sales techniques were applied
Service recommendations were both unnecessary and premature
Service receipt was inaccurate and included parts & supplies not used
Paperwork process was painfully slow
Professionalism and basic customer service skills were severely lacking
Other than that… the actual mechanical work performed seemed OK (tires, throttle body synch, warranty headlamp harness).
Anyone else have disappointing customer service experience there? Even over at the main store, the bozos at the parts counter recommended the wrong final drive lube.
I'm at 8,000 miles and when the time comes for a full-tune, I cringe at the idea of giving them any more of my business.
Who do you recommend in the Portland area for service? Beaverton is the biggest shop, while Sublimity is a ways away…. so it's either Fairview or Hillsboro for authorized dealers, I think. I'm not at all opposed to carting myself out to Sublimity if the cowboys out there know their stuff. (They were, after all, the ones who turned me on to the Tenere in the first place.)
My calls are not returned
Simple sales quotes are not given promptly
Assumptive sales techniques were applied
Service recommendations were both unnecessary and premature
Service receipt was inaccurate and included parts & supplies not used
Paperwork process was painfully slow
Professionalism and basic customer service skills were severely lacking
Other than that… the actual mechanical work performed seemed OK (tires, throttle body synch, warranty headlamp harness).
Anyone else have disappointing customer service experience there? Even over at the main store, the bozos at the parts counter recommended the wrong final drive lube.
I'm at 8,000 miles and when the time comes for a full-tune, I cringe at the idea of giving them any more of my business.
Who do you recommend in the Portland area for service? Beaverton is the biggest shop, while Sublimity is a ways away…. so it's either Fairview or Hillsboro for authorized dealers, I think. I'm not at all opposed to carting myself out to Sublimity if the cowboys out there know their stuff. (They were, after all, the ones who turned me on to the Tenere in the first place.)