I took the plunge on a Harbor Freight lift a couple of weeks ago. First ever experience with Harbor Freight because I try to never buy cheap crap, but I have to say I was incredibly impressed with their customer service. I had a coupon to buy their 1000lb Pittsburgh brand motorcycle/ATV lift for $330 (normally $430). Called ahead to make sure they had the lift in stock and they did, so headed over with a buddy in my wife's 4Runner. I walked into the store, found the lift, and talked to who I think was the store manager. I was ready to buy, but he gave me a heads up on an upcoming sale two weeks in the future that would knock another $30 off the price. After chatting a bit he said that if I bought that day I could bring my receipt back two weeks later during the sale and they would refund me the $30 difference. Sweet - done deal! Sale starts on Friday and I'll be heading back to get my $30.
I had read a bunch of reviews about this lift and a lot of people upgrade the stock front wheel chock with a different one from Harbor Freight. I bought one, and also tossed in a dirt bike stand with the pedal lift thingy for my KTM.
Then it came time to load the 340 lb crate containing the lift into the 4Runner. The manager I had been talking with had me pull up to a side roll-up door. He had to use a fork lift to move a bunch of crap out into the parking lot just to make a path to get my lift out, then fork-lifted the lift over to the 4Runner and helped us heft it into the rear end. Took him at least 20 minutes to do all that and I very much appreciated his efforts. Really good guy.
So I got all the stuff home and quickly realized two things: First, I should have gotten the OTHER wheel chock that HF offered. And second, the dirt bike lift was a total piece of crap.
I assembled the $30 dirt bike lift and then tried to lift my ~200 lb buddy with it. The thing just about collapsed, and it looked like part of it bent. I tossed it into a box and took it and the wheel chock back to HF and they took the returns with no questions asked, and I bought the other/better chock. I've since mounted the new chock (had to drill several new holes in the lift bed) and it looks great. Have not mounted the Tenere yet but will do that this weekend.
Summary: I had never given Harbor Freight a chance because I considered their stuff crap. And for the most part I think that's true! But I have to give them credit for standing behind that crap and providing way better customer service than I normally see or expect these days. Seemed like everybody in that store had a great attitude and truly wanted to help. Damn that felt nice! Major props to Harbor Freight.