Contact Yamaha Let them know. for no idle, high idle and stalling problem.

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
Please call.
Ask for customer relations, they did give me the "well we haven't had any calls concerning this issue and unfortunately we">>@@@ Blah! Blah! Blah!
I also told them we reported the issue to the Highway Safety web site, that sort of struck a nerve but more Blah! Blah!
I also pointed out it's the same symptoms for almost every owner that has this problem and that the Generation 2 bikes haven't had an issue.
Don't blow it off! I may sound like an A-hole about this but we can't continue without voicing our concerns and frustrations, be ignored and swept under the rug. :mad:
Yamaha Motor Corporation, USA
6555 Katella Avenue
Customer Relations
(800) 962-7926
::024::
 

JoshMundy

Member
Joined
Aug 9, 2016
Messages
57
Location
Richland WA
I spoke with them yesterday when trying to help investigate more on the issues im having. I was hoping they could point the dealership my bike is at in a better direction when they start to look at it monday to hopefully get it in time for my big trip thursday
 

Temeku

New Member
Joined
Aug 15, 2014
Messages
2
Location
SoCal
2013 Yamaha Super Tenere. Engine/Idle speed varies and/or engine dies. Sometimes it speeds up (to as much as 4000 rpm) without any rider/throttle input (dangerous) and if the clutch is activated simultaneously it won't idle or increase in rpm but rather the engine dies. Also difficulty starting. Seems to happen more often in cooler temperatures vs warm. Turning off the ignition then turning it back on sometimes temporally seems to reset things (may take several attempts). It will run at cruise speeds but once speed is reduced the problems occur. A fault code of 60 once came up on the display.

The rider must be prepared for uncontrolled increases or decreases in throttle. In March of 2016 I contacted yamaha directly and they suggested I take it to dealer. Took it to dealer and they had it 2 weeks and was advised they could not duplicate the problem. But it is intermittent and generally unpredictable except for a substantial increase in symptoms when the ambient air temperatures drop below 70 degrees F and especially below 60. It was also April and temps were warming.

I bought the bike new and this first occurred in June of 2015 at 3050 miles (in the cooler coastal temps) and has continued off and on through the present mileage of 35,000. It occurred consistently on a recent trip north to Alaska (once cool temps were encountered along the Oregon Coast) pretty much all the way up to Alaska. Once I encountered warmer temps on the return trip South the symptoms went away for the final 2000 miles of a 9000 trip. Overall I experience this for about 5000 of the 9000 miles). Since I generally ride in warmer temperatures (summer) it has not occurred consistently. But on this recent trip it happened every day for close to three weeks and required extreme caution and was quite challenging to control and stressful/uncertain if it would start or continue running. Quite frankly it took a lot of experience to manage the thing especially on the Alaska, Dalton, Denali and many other highways up north. Once it resumed normalcy in warm temps it was, once again, except for a few exceptions, a joy to ride.

All I can say is this whole experience has been a real disappointment. Buying a new and alleged "bullet proof" Yamaha was part of the reason for my choice over other brands (at the time). I hope the many suggestions on this forum will assist in finding a successful solution. This bike has been the most ergonomically comfortable ride of the many bikes I've had over the years and it does work most of the time. Also, I did file a complaint with the NHTSA Complaint Number: 11015960.

I have attempted to examine the connectors but it will take further effort. In the meantime, I contacted yamaha again today and it was clear they did not want to assist in any way. They stated that there is no formal recall of the problem and since it is now out of warranty, it was the customers responsibility to take it to the dealer for diagnosis. The fact that I had attempted to get the problem resolved while under warranty was not considered. I did mention that the dangers were significant particularly when the throttle suddenly increases but they most likely could not acknowledge any concerns over the recorded phone conversation. I've read through the threads on this but other than a few owners having the electrical harnesses replaced I am basically unsure of how else to proceed. Any further input would be appreciated.
 

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
Now this is dreadfully sad indeed.. take no responsibility at all..
As you can read above I got the same generic sympathy Bull Shit and kicked off the bus with out even some assurance of hope.
 

Dogdaze

Well-Known Member
Joined
Sep 17, 2014
Messages
3,040
Location
Solothurn, Switzerland
Just reading the second from last post....... could an issue be emanating from the clutch switch? Only throwing it out there. If I were in your shoes (personal finances aside), I would dump the bike (sell) or drop it down a ravine.............
 

Moki

2013 Super Tenere
Joined
Jun 21, 2016
Messages
52
Location
USA
Maybe a long shot, but have you tried troubleshooting some of the sensors that feed info to the ECU to control fuelling? I just had excellent results with an erratic ideal and throttle by replacing the MAP (Manifold Absolute Pressure) sensor. Might be worthwhile eliminating THAT from the equation by unplugging and running engine to see if that helps.
 

blitz11

Well-Known Member
Joined
Sep 23, 2014
Messages
317
Location
SW Montana
That is an excellent suggestion. I flashed back to my 1987 volvo which exhibited similar characteristics, and the MAP sensor fixed it. Good point.
 

Checkswrecks

Ungenear to broked stuff
Staff member
Global Moderator
2011 Site Supporter
Joined
Mar 7, 2011
Messages
11,532
Location
Damascus, MD
Moki said:
Maybe a long shot, but have you tried troubleshooting some of the sensors that feed info to the ECU to control fuelling? I just had excellent results with an erratic ideal and throttle by replacing the MAP (Manifold Absolute Pressure) sensor. Might be worthwhile eliminating THAT from the equation by unplugging and running engine to see if that helps.
Above is excellent input for those Gen1 (2010-2013) owners who are still frustrated. Replacing parts is not desirable, so to combine with other ideas my thought if nothing else has worked would be to:
1. Check and reset the CO if it is not a US Gen2 bike (2014+).
2. Totally re-rig the throttle from the grip to the throttle position sensors (TPS).
3. Remove and check the TPS both electrically and visually. Re-rig the TPS.
4. See if you have a bunch of black goo to clean off of the walls of the injectors and intake tracks.
5. Remove the MAP and have the injectors ultrasonically cleaned. (most car repair shops can do it)
6. Replace the spark plugs.
7. Run Yamaha's engine cleaner additive. Bitch all you want about additives, this is what the company recommended to us. When they were selling Gen1 bikes and chasing this, it was what seemed to work best for them.
fwiw1: Yamaha hasn't made a Gen1 bike in about 4 years.
fwiw2: I've been running the additive in my Gen2 with no downside and ran Seafoam in the Gen1. I do so because with commuting I lug the engine a lot, making me a prime candidate for combustion chamber build-up.

So much for the free stuff. If still a problem and you are down to shotgunning parts . . .

6. Replace the oxygen sensor
7. Replace the MAP.

Obviously, you will need the manual for most of this. Then again, with searching the forum, previous owners have already posted much for you to find.
 

2daMax

Active Member
Joined
Jun 3, 2015
Messages
677
Location
Penang, Malaysia
The Ignition coil could be suspect too, especially if you see corrosion on the plug's Hex nut. Water ingress is common on right most plug well. I've seen my right most plug has signs of corrosion, and I've never ridden through any rivers but do rode through puddles of water on the road.

I have tried placing O-rings between the 2 existing O-rings of the coil but it goes out of position once the coil is inserted back. The better solution was to use a O-ring and placed it at the mouth of the plug well, and let the coil's "umbrella" (top portion) press down on the O-ring. I have not checked back on how well it is stopping water from entering but after many tropical rain rides, the bike's idling n running is normal. Worthy to mention, I have a fender extender to cut off water coming from the front wheels.
 

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
Checkswrecks said:
Above is excellent input for those Gen1 (2010-2013) owners who are still frustrated. Replacing parts is not desirable, so to combine with other ideas my thought if nothing else has worked would be to:
1. Check and reset the CO if it is not a US Gen2 bike (2014+).
2. Totally re-rig the throttle from the grip to the throttle position sensors (TPS).
3. Remove and check the TPS both electrically and visually. Re-rig the TPS.
4. See if you have a bunch of black goo to clean off of the walls of the injectors and intake tracks.
5. Remove the MAP and have the injectors ultrasonically cleaned. (most car repair shops can do it)
6. Replace the spark plugs.
7. Run Yamaha's engine cleaner additive. Bitch all you want about additives, this is what the company recommended to us. When they were selling Gen1 bikes and chasing this, it was what seemed to work best for them.
fwiw1: Yamaha hasn't made a Gen1 bike in about 4 years.
fwiw2: I've been running the additive in my Gen2 with no downside and ran Seafoam in the Gen1. I do so because with commuting I lug the engine a lot, making me a prime candidate for combustion chamber build-up.

So much for the free stuff. If still a problem and you are down to shotgunning parts . . .

6. Replace the oxygen sensor
7. Replace the MAP.

Obviously, you will need the manual for most of this. Then again, with searching the forum, previous owners have already posted much for you to find.
Where is this MAP sensor located on this bike? This is getting frustrating.
 

magic

Well-Known Member
Joined
Jul 6, 2015
Messages
751
Location
WISCONSIN
Ramseybella said:
Where is this MAP sensor located on this bike? This is getting frustrating.
Ramseybella said:
Where is this MAP sensor located on this bike? This is getting frustrating.
I'll take a shot at helping you locate the MAP sensor. On the left side of the bike, (shift lever side) under the gas tank, by the left throttle body. The vacuum line that you disconnect to synch throttle bodies is connected to the MAP sensor on one end and the throttle body on the other. It is attached to the fuel rail (I think fuel rail is the proper name) with one screw. Hope this makes sense and good luck fixing your problem.
 

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
The week of January 15'th is my date with Yamaha technicians..
Just got off the phone with Yamaha rep Victor option 3 then 17484
1-800-926-7926 ...
I vigorously expressed to Victor that we are trying to get Yamaha on this issue for other generation one owners, and that some of us consider it a safety issue on top of the frustration..
I am trying guys. ::002::
You guys can help beat on his door and don't stop until you get what you deserve, numbers above don't let this pass. ::009::
 

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
Left the Tenere in the hands of the Yamaha Boy Wizard's from California this week, lets see if they step up to the plate and install the new harness like i was told.
Most likely i wont see my bike for a couple weeks this is all on their time and dime.. Fingers crossed..With $500.00 Yamaha credit i asked the service manager if he could squeeze it to install a new clutch assembly.. :-\
Don't give up keep pushing and they will eventually listen.. I hope i get a chance to talk to the technicians myself, plan on voicing out that i am not the only flea on the dogs back..
In fact i have an idea, you folks having this issue PM me your phone number and name and I will give it to them..
This is Bull S**t and they know it or they wouldn't fly out from California to mess with a Mr nobody's 73k bike out of warranty rewiring it for free and give me $500.00 in Yamaha credit.
 

cp

Enter through the narrow gate.
Joined
Dec 15, 2017
Messages
1
Location
Southern California
In November 2017 I purchased a previously owned 2013 Super Tenere. After about a month it began to occasionally exhibit the high-idle problem, and I also occasionally experienced stalling and hard starting. I read all of the forum posts on those problems but did not try any of the fixes myself. At the end of December high idle was occurring consistently so I took it to the local Yamaha dealer. It happens to be the same shop from which it was originally purchased, so I asked to see the maintenance records and found out it had been in that shop for the high idle problem in April 2017, and also a few months before that at another Yamaha shop. On neither of those occasions were the techs able to reproduce the problem.

So, a couple of weeks after dropping it off at the shop I got a call from the service writer saying they had been able to reproduce the high idle. They called Yamaha for advice and the Yamaha rep asked them not to touch the bike, to set it aside until a specialist could arrive from out of state. Before the specialist arrived he sent a new wiring harness ahead to the local shop, and when he arrived he installed the new harness. Problem fixed. The engine is now tight and solid. Overall, it runs much better than before and no high idle, stall or hard start. Fortunately, the previous owner had purchased the Y.E.S. warranty, so there was no cost to me for the fix.
 

Ramseybella

Well-Known Member
Joined
Jun 27, 2013
Messages
2,924
Location
Los Alamos, new Mexico
Just picked mine up Saturday seems to be running fine did notice it dancing around a few times 1000 to 1100 rpm but nothing insane like before the wiring harness replacement. Lets see if this fixed the problem, now after retrieving my bike both fork seals are blown..
Don't know what the rep did to make this happen but i delivered it with no leaks.
I can't complain Yamaha did all this with my bike a year out of it's YES warranty and also gave me $500.00 credit to use at any Yamaha dealer.
I will call Bobby J's and see if they can get my forks in order while i wait, been getting rides 126 round trip twice from my friend and i don't wan't to bother him again.
Persistence can be a good thing but a good service manager Robert at Bobby J's was a trooper that made all this happen.
Thank you Robert.. ::026::
 
Top