Yes. You call them up telling them what you did to troubleshoot the issue you're experiencing. Then they email you a prepaid return label to send them back and they'll get a replacement out the door to you. Likely that same day before you get back from kite surfing and drinking pina coladas.FredBGG said:Have you had something from Baja Designs fail?
Do you have any experience with their warranty/returns etc?
You guys rock,, ::008:: ::008::baja designs said:Go ahead and contact us and we will take care of you!
We stand by our Lifetime Warranty and will be happy to help
Thank You,
Bailey, Baja Designs
1-800-422-5292 ext. 114
bailey@bajadesigns.com
Karson said:Likely that same day before you get back from kite surfing and drinking pina coladas.
2012. I just read your above post on some possible slight differences in the stays. On my 2012 there is enough space to adjust the bar up or down as much as I would want. I just replaced my stay a month ago (broke my old windshield mount tab on a rock). What a pain in the arse to replace.FredBGG said:What year is your bike?
I bought the OnX Super Tenere kit a few weeks ago for my new '14 ES and even after removing the trim under the headlights could not get it angled up high enough to be useful on the road.FredBGG said:Regarding the angle adjustment we discussed (that I could not get a high enough angle for as I would like for some types of rides).
I looked at the part numbers of the headlamp/windshield stays from 2012 bikes and 2014 bikes.
As I suspected they are different and that may be why I can't get a good angle ...( high enough)
Windshield Stay 2014 2BS-2831R-00-00
Windshield Stay 2012 23P-28356-01-00
It looks like the 2014 stay is slightly different, not allowing the OnX to be raised as far as on the earlier models.
The Stay was changed to accommodate for the new windshield design.
The OnX is a tight fit and even a small change could be the problem.
Maybe a bracket with a bit more of a drop in it so the OnX can be tilted all the way to horizontal.