When I called to cancel my reservation, I left a VM with name, number, date I made the reservation, and room type. Debbie eventually returned my call and assured me the charge would be refunded. Nothing happened for a few weeks and I decided I wasn't going to lose sleep over it...felt bad for them. She called again a few weeks later, we had the exact same conversation, and my card was refunded within a few days. I think they're just overwhelmed and doing the best they can, so a bit of patience and it will most likely work itself out. I hope they can hang in there, and we can support them later this year.